AT&T Voice DNA® Administrator Support

If your company has more than one physical location with your AT&T Voice DNA® service, each location has its own AT&T Voice DNA network access and phone number range. Each location can have a designated location operator.

The operator number can be an AT&T Voice DNA number or extension, or it can be a 10-digit phone number that's not part of your AT&T Voice DNA service.

Users enter #0 to reach the location operator.

To set up or edit a location's operator number

1. Open the AT&T Voice DNA Administrator Dashboard. (For help with this step, see Log In.)
2. In the Select Location field, enter the location. Then, in the Locations tile, click View Details for this Location.

    

   The Location Details page appears.

3. Click the Settings tab.
4. In the Locations Operator tile, click Manage Location Operator. The Manage Location Operator page appears.
5. Do one of the following:
   • In the Operator Phone Number field, enter the number (not necessarily an AT&T Voice DNA number) of the user you want to be the location's operator. If you use an AT&T Voice DNA extension, enter it as a Location Dialing Prefix and extension (not an extension only).
   • To search for a user, click Find in Directory. The Find in Directory window opens. Select the location. Then, in the Name or Number field, enter a partial name or number. Click the Search icon , and then click the checkmark  next to the name of the user you want to be the location operator.
6. Click Save.