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Glossary
 

Inbound Call Detail - User Report

 

For the dates and locations you specify, the Inbound Call Report displays details of each incoming call to the AT&T Voice DNA® numbers you administer and provides the following:

  • Called party’s phone number, name, and location
  • Calling number
  • (Optional) Destination number for forwarded and transferred calls
  • Date
  • Time (in the time zone you specify)
  • Duration (seconds)

 

To run an inbound call detail report

  1. Open the AT&T Voice DNA Administrator Dashboard. (For help with logging in, see Log In.)
  2. At the top of the page, click REPORTS.
  3. On the All Reports page that appears, under Service Usage, click Inbound Call Detail Report. The Inbound Call Detail Report page appears.

     

    If your company is very large, you may see a My Recent Reports tab and an All Reports tab on the Reports page. To run a new report, click All Reports, and then click the report name. To view your pending and saved reports, click My Recent Reports. (For more information, see Manage Reports.)

 

  1. Specify the report’s time frame:
    • For one day, select Single Day and enter the date in the format shown, or click the Calendar and select the date.
    • For a range of days, select Date Range, and then enter the appropriate dates in the format shown, or click the Calendar and select beginning and ending dates.
  2. From the Time Zone list, select the time zone in which you want the report times displayed. If you have more than one location, the default is UTC (Coordinated Universal Time, also called Greenwich Mean Time). If you have a single location, the default is the location’s time zone. You can select any time zone for your report.
  3. Specify the extensions you want to include in the report:
    • To include all extensions, select All extensions in the company.
    • To include all the extensions in only specific locations, select Extensions in selected locations, specify the locations you want, and then select All extensions in selected locations.
    • To include only specific extensions in specific locations, select Extensions in selected locations, and then select the locations you want. Then select Single extension/range and enter the appropriate extensions.
  4. To include information about forwarded and transferred calls, select Include call Transfer/Forward information in the report.

     

    Note: When this option is selected, the report includes the destination number of all transferred and forwarded calls, and notes the type of call (forwarded or transferred).
  5. Click Generate Report and, in the report confirmation that appears, click Download Report (CSV).
  6. In the File Download window that opens, click Open to view the results in your spreadsheet application, or click Save to save the results as a text file on your computer.

     

    Note: For larger companies or data sets, the report may not run immediately. Instead, a confirmation message appears, telling you to check the My Recent Reports tab for the report. (For more information on using the My Recent Reports tab and managing reports for large companies, see Manage Reports.)