AT&T Voice DNA® Administrator Support

Overview

As an AT&T Voice DNA® Administrator, you'll find the tools you need for managing users and locations on the AT&T Voice DNA Administrator Dashboard. After you log in to Premier, you can use links on the Premier home page to access your organization's information.

Register Your Premier and AT&T Voice DNA Accounts

You'll receive an email with a link to complete your registration. 

Note: If you have an AT&T BusinessDirect® account and are provisioned for the BusinessDirect application Manage AT&T Voice DNA Features application, you can access Premier using your BusinessDirect login.

To activate a Premier account created for you

1. Open the registration email.
2. Click validate your email address, or copy and paste the login URL into your browser. The Premier registration page appears.
3. Do one of the following:
   1. If you don’t already have a AT&T Business login or want to create a separate login for the Customer Portal, see Separate AT&T Business login.
   2. If you want to link your Customer Portal to an existing AT&T Business login, continue to step 4.
4. On the Choose an option screen, select Yes, link to an existing username and then click Continue.
5. Log into Premier with the username and password you want to link the new account to.
6. In the Wireless number field, enter the wireless number you’d like associated with your profile. It will be used for authentication purposes.
   Note: This should not be your AT&T IP Flexible Reach number.
7. Review the Terms and Conditions, and then check the box next to I have read and agree to the AT&T Terms and Conditions.
8. If you’d like the browser to be a trusted browser, check the box next to Remember this device (optional).
9. Click Continue.
10. Click OK.

You’ll get an email from AT&T confirming your registration is complete.

To activate a Premier account created for you

1. If you see the Choose an option screen, select No, create a new username and then click Continue, otherwise go to step 3.
2. In the Username field, enter a username for this login and then click Continue.
   Note: AT&T recommends using an email address as the username.
3. Fill out the following fields:
   1. In the Password field, enter your new password.
   2. In the First name field, enter your first name.
   3. In the Last name field, enter your last name.
   4. In the Wireless number field, enter the wireless number you’d like associated with your profile. It will be used for authentication purposes.
   5. In the Street address field, enter your address.
   6. In the City, State, and Zip Code fields, enter your city, state, and Zip Code.
4. Review the Terms and Conditions, and then check the box next to I have read and agree to the AT&T Terms and Conditions.
5. If you’d like the browser to be a trusted browser, check the box next to Remember this device (optional).
6. Click Continue.
7. Click OK.

You’ll get an email from AT&T confirming your registration is complete.

Log In and Access AT&T Voice DNA

Security for AT&T Voice DNA® is provided by Premier, so to access AT&T Voice DNA, you must first log in to Premier. 

After you've logged in to Premier, you can view all your organization's information from the AT&T Voice DNA Administrator Dashboard, or you can click the quick links to go directly to the specific page you want.

Note: Location Administrators can view information only for their own location.

To log in to Premier

1. Open the Premier Log In page (http://www.att.com/premier).
2. Enter your Premier username and password.
3. Click Log In. The Premier home page appears.

To access the AT&T Voice DNA Administrator Dashboard

1. Do one of the following:
   • If you have a Premier login in, log in to Premier.
   • If you have a BusinessDirect® login and are provisioned for the Manage Voice DNA Features application, log in to BusinessDirect and sign on to Premier with single sign-on.

      

     The appearance of your Premier home page depends on whether you're a Company Administrator or a Location Administrator.
2. Under AT&T Voice DNA Quick Links, click AT&T Voice DNA Administrator Dashboard.

    

   Note: To quickly access specific pages within the AT&T Voice DNA website, click any of the AT&T Voice DNA links.

To open your personal AT&T Voice DNA User Dashboard

AT&T Voice DNA users who have an Enhanced or Premium feature package can manage their features on the AT&T Voice DNA User Dashboard. If you're an Enhanced or Premium user in your organization as well as an Administrator, you can access your personal AT&T Voice DNA User Dashboard from your Premier home page.

1. Do one of the following:
   • If you have a Premier login, log in to Premier.
   • If you have a BusinessDirect login, and are provisioned for the Manage Voice DNA Features application, log in to BusinessDirect and then single sign on to Premier with single sign-on.
2. At the upper-right of your Premier home page, click Manage my phone. Your AT&T Voice DNA User Dashboard appears.

Recover Your Premier Username or Password

If you've forgotten your Premier username or password, you can request a reset from the Premier Log In page.

To recover a forgotten username or password

1. Open the Premier Log In page (https://www.wireless.att.com/business).

    

   Note: This link is in the registration email you received when your Premier account was created.
2. To recover your username, click username in Forgot your username or password? Follow the instructions to recover your username.
3. To recover your password, click password in Forgot your username or password? Follow the instructions to reset your password.