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Glossary
 

Account Code Summary Report

 

The Account Code Summary Report provides a list of account codes and the total number of hours, minutes, and seconds for calls using each account code for the specified report period and other input filters you set. You can also limit the summary report to total duration of calls made by users at a specified location. You can view the results online or save them as a text file.

 

The report includes the following:

  • Account codes used
  • Location ID of users dialing the account codes
  • Corresponding seconds of usage over the report interval

You can view the results online or save them as a text file.

 

To run an Account Code Summary Report

  1. Open the AT&T Voice DNA® Administrator Dashboard. (For help with logging in, see Log In.)
  2. At the top of the page, click REPORTS.
  3. On the Reports page that appears, under Service Usage, click Account Code Summary Report. The Account Code Summary Report page appears.

     

    If your company is very large, you may see a My Recent Reports tab and an All Reports tab on the Reports page. To run a new report, click All Reports, and then click the report name. To view your pending and saved reports, click My Recent Reports. (For more information, see Manage Reports.)

 

  1. Specify the report’s time frame:
    • For one day, select Single Day, and then enter a date or click the Calendar icon and select a date.
    • For a range of days, select Date range and enter the dates in the format shown, or click the Calendar and select beginning and ending dates.
  2. From the Time Zone list, select the time zone in which you want the report times displayed.

     

    Note: If your organization has more than one location, the default is UTC (Coordinated Universal Time, also called Greenwich Mean Time). If you have only one location, the default is the location’s time zone. You can select any time zone for your report.
  3. Specify the account codes you want to include in the report:
    • To generate a report for all account codes, select All Account Codes.
    • To generate a report for a single account code, select Single Account Code and enter the code.
  4. Specify the location you want included in the report:
    • To include all locations, select All users within the company.
    • To include users at only specific locations, select Users at select locations, and then check the locations you want to include in the report.
  5. To include a summary of all account code usage in all locations, select Include a summarized Account Code usage across locations.
  6. Under Report Output, select Display on screen or Downloadable file (.csv). (If you select Display on screen, you’ll get another chance to download the file later.)

     

    Note: If your data set is too large, Display on screen may not be available.

  7. Click Generate Report:
    • If you selected Display on screen, the results appear on screen. To save the file, click Save results to a text file.
    • If you selected Downloadable File (.csv), a report confirmation window opens. Click Download Report (CSV). In the File Download window that opens, click Open to view the results in your spreadsheet application, or click Save to save the results as a text file on your computer.

       

      Note: For larger companies or data sets, the report may not run immediately. Instead, a confirmation message appears, telling you to check the My Recent Reports tab for the report. (For more information on using the My Recent Reports tab and managing reports for large companies, see Manage Reports.)