AT&T Voice DNA® Administrator Support

The AT&T Voice DNA® service allows users to "park" a call on hold on any AT&T Voice DNA extension, making it possible for any other user to retrieve the call. Users can park one call to one extension at a time

As an AT&T Voice DNA Administrator, you can specify how long a parked call is placed on hold by specifying a location-wide Recall Timer preference. By default, this time is set to 45 seconds. If a parked call exceeds the specified time, one of the following scenarios occurs:

• If the user who parked the call is available, the parked call rings back to that user's phone. A call park recall description is included in the caller ID information.
• If the user who parked the call isn't available, the call remains parked,  and the timer is restarted for 10 seconds. The service checks the user every 10 seconds for as long as the call remains parked. When the user who parked the call becomes available, the parked call rings back to that user's phone. A call park recall description is included the caller ID information.

To set the Call Park Recall Timer

1. Open the AT&T Voice DNA Administrator Dashboard. (For more information, see Log In.)
2. In the Locations tile, click View List of all Locations. The Locations page appears.
3. Click the location name for the location you want to edit.

    

   The Location Details page opens with the Profile tab selected.

4. Click the Settings tab. The location's settings page appears.
5. In the Call Park Settings tile, click Manage Call Park. The Edit Call Park page appears.
6. For Recall Timer, select a time, and then click Save.