Administrator Glossary

Codes that you assign to users to track call data. Assign mandatory account codes when a user is required to enter an account code for all outside calls. Assign optional account codes if users can determine whether or not to use an account code for an outgoing call.

A connection point on a desktop or location adapter into which you plug non-IP phones or fax machines.

In Premier, an Administrator's information and permissions. Access the profile by clicking Manage Administrators on the Premier Profiles & Permissions menu. You can view Administrators' information but not edit it on the AT&T Voice DNA Administrator Dashboard.

See line key label.

The website you use to manage administrative aspects of your company’s AT&T Voice DNA system. This includes managing users, system features, and other system functionality.

An unassigned AT&T Voice DNA phone number in your organization’s phone number inventory.

Another company location within the AT&T Voice DNA system that’s not the user’s provisioned location.

For a given phone number or extension on a phone, the number of line keys assigned to that number multiplied by the number of calls per key. For example, 3 line keys x 2 calls per key = a call capacity of 6.

The tone played to notify a user who’s currently on a call that a second call is waiting. Users can disable the call waiting tone for IP phones. When the call waiting tone is disabled, the user sees a visual indication of a second incoming call but doesn’t hear a tone.

The phone number receiving a call.

A display of the calling party’s information (usually name and phone number).

The phone number placing a call.

On an IP phone, the number of calls that can be handled on a single line key. You set this value when editing line keys.

A setting that specifies the encoding used for calls handled by the IP phone or adapter. The codec setting is a balance of quality and bandwidth. For example, if you have a noisy environment, you can choose to use a codec that requires more bandwidth but provides higher quality.

The individual designated by the organization as the primary point of communication for the AT&T Voice DNA system. You designate the contact when you set up the AT&T Voice DNA system, and you can change the company contact information through the AT&T Voice DNA Administrator Dashboard at any time.

A searchable database of all the organization’s users and hunt groups that have an assigned AT&T Voice DNA phone number or extension.

The total picture of a user’s individual settings. Sometimes used to specifically refer to an IP phone or adapter arrangement.

To adjust a user’s system or device settings. Sometimes used to specifically refer to adjusting IP phone or adapter properties.

Information that appears at the top of a page, indicating that AT&T Voice DNA successfully completed the function you initiated. Compare to error message.

Stands for "comma-separated values," a text file type that contains a report’s tabular data in a form that can be used in a spreadsheet or database.

Specific phone numbers and phone number ranges that you set up as numbers that users can or can’t call. See dial restriction overrides and dial restrictions.

The main page of the AT&T Voice DNA website (one for Administrators, one for users).

A phone number (AT&T Voice DNA or traditional) reserved for one purpose or type of call.

Permanently remove a user from the organization’s AT&T Voice DNA service, enabling the user’s resources, such as phone number, service package, and IP phone(s) or adapter port(s), to be reassigned. Compare to delete user, Premier.

Delete (remove) a user’s Premier login. Compare to delete user.

Note: A deleted user who is also an Administrator can still log in to Premier as an Administrator.

A desktop device, supporting one to four users, that enables non-IP phones and fax machines to work with your organization’s AT&T Voice DNA system.

An IP phone (or a non-IP phone or fax machine connected to a location adapter port or desktop adapter port) that’s used with the AT&T Voice DNA service.

A limitation you set for users that prevents them from making certain types of outgoing calls, such as international or Directory Assistance, from their AT&T Voice DNA phone number. The AT&T VDNA service provides a list of common restrictions that you can assign to users, and you can create custom restriction patterns (at a company or location level) that you can then also assign to users.

In addition, you can assigned call restriction overrides, which specify individual numbers or number ranges that users can call. Custom dial restrictions are often referred to as dial restriction patterns.

Also known as dial restriction override patterns. Rules that you create that specify a number or range of numbers that users can call, superseding any other dial restriction in effect. For example, if you restrict users from making international calls, you can also create an override pattern that contains a single international number and assign that dial restriction override pattern to the users who need to call that number.

A connection point on a desktop or location adapter into which IP phones or additional desktop adapters can be plugged. This arrangement is typically used to reduce the number of local area network (LAN) connections needed at a company location.

A searchable database of users and hunt groups in the organization’s AT&T Voice DNA system. Same as Company Directory.

An option on the User or Hunt Group Details page that allows you to hide a user or hunt group’s profile information from view in the Company Directory.

A package of AT&T Voice DNA user features. Includes all the features in the Standard package, plus additional features, such as intercom and access to the AT&T Voice DNA User Dashboard. The Premium package includes more features than the Enhanced package, such as voicemail.

The page where you can view user registrations and profiles of all the device types available with the AT&T Voice DNA service. To access the Equipment page, open the AT&T Voice DNA Administrator Dashboard and click RESOURCES and select Equipment. Compare to Equipment tab.

The area of a Location Details page that shows a specific location’s equipment details. Compare to Equipment page.

Information that appears at the top of a page, indicating that AT&T Voice DNA is unable to complete the function you initiated. Compare to confirmation message.

An attachment for certain IP phone models that provides additional line keys or speed dial buttons.

The abbreviated dial string that can be used when dialing another user at the same location. It typically matches the last digits of the user’s AT&T Voice DNA phone number. As an Administrator, you can specify the length of the extension and change users from phone numbers and extensions to extensions only, or vice versa.

A frequently dialed number outside the company that an administrator adds to the Company Directory.

A fax machine with a profile and an AT&T Voice DNA phone number. Fax machines (even those that belong to users) must be set up as fax users so that they can be given a separate phone number and to ensure that the adapter port is configured correctly to support fax transmissions.

Available features packages are Standard, Enhanced, or Premium; the organization orders feature packages to be assigned to users. The feature package determines which AT&T Voice DNA capabilities are available to users.

A port on a location adapter to which you connect a traditional (non-IP) phone line in support of the site survivability service. See site survivability.

A port on a location or desktop adapter that enables you to connect a traditional (non-IP) phone or fax machine.

An AT&T Voice DNA feature that enables incoming calls to a hunt group main phone number to be distributed to group members’ numbers in a set order.

An AT&T Voice DNA telephone number assigned to a user and that rings according to the hunt group’s set policy and behavior.

Members of a standard hunt group may also receive calls dialed directly to their phone numbers and these calls will receive the users’ personal call forwarding treatments, if any exist.

A hunt group that has no main number. This group’s members are generic users, whose extensions can appear on multiple IP phones. An incoming call "hunts" through the extensions according to a set order, until the call is answered or terminated. Anyone available can answer the call from any phone. Member features, such as personal call forwarding, are ignored.

See hunt group.

A hunt group setting that determines how long a hunt group member’s extension rings before an incoming call rings the pre-established next hunt group member.

A hunt group setting that determines the pattern in which an incoming call rings the hunt group members.

See company contact and location contact.

A method of sending voice information over an IP network rather than the public switched network. AT&T Voice DNA transmits calls over the AT&T IP Network.

Password used in association with device configuration. You can reset this password for users on the User Details page. Note: Resetting a user’s IP password affects devices on which that user’s phone number appears as a line appearance. After resetting a user’s IP password, you must reboot all affected devices. Typically, as part of troubleshooting, Customer Care instructs you to reset a user’s IP password.

A phone that transmits voice signals over a Voice over IP (VoIP) system using Internet Protocol (IP). AT&T Voice DNA is a VoIP system. When connected to a VoIP system, an IP phone is used like a traditional (non-IP) phone, but also enables users to take advantage of the features of AT&T Voice DNA.

A phone number or extension.

A phone number assigned to a line key on a phone that works with AT&T Voice DNA.

Button on a phone that works with AT&T Voice DNA and has an assigned phone number or extension (line appearance).

A paper label or electronic readout next to a line key that shows the key’s assigned extension (line appearance).

A device that connects an organization’s internal network with the AT&T Voice DNA service and enables the system’s features and functionality for all connected devices.

Not all AT&T Voice DNA transport services utilize a location adapter (MIS, for example, does not).

The person designated to be the organization’s primary contact at a specific location for purposes related to AT&T Voice DNA. An organization is not required to designate a location contact.

You can designate or edit the location contact through the AT&T Voice DNA Administrator Dashboard at any time.

The phone number designated as a location’s point of contact when other users call #0 for operator. An organization is not required to designate a Location Operator.

Settings that apply only to a specified location and not to the entire company.

Media access control (MAC) address, an electronic address that uniquely identifies a device on the network, enabling the device to send and receive data.

In an Administrator’s Premier profile, permission to create, edit, or delete other Administrators’ profiles.

AT&T Voice DNA option that allows you to manage dial restriction and dial restriction override settings for multiple users at one time.

A traditional analog phone that connects to the AT&T Voice DNA system through a special adapter (desktop adapter or location adapter). Non-IP phones can work with the AT&T Voice DNA service but can’t access all the features of an IP phone.

Setting that applies when assigning a phone number to multiple devices or as a secondary line appearance. All phones showing the same line appearance ring at the same time, but after the call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones. Sometimes called “unshared presence.” Compare to shared presence.

See phone number.

The unique number assigned to a user in the AT&T Voice DNA system.

A group of consecutive AT&T Voice DNA phone numbers that belong to a specific location.

See adapter port.

A package of AT&T Voice DNA user features that includes all the features in the Standard and Enhanced packages, plus additional features such as voicemail and Virtual Office.

A user’s principal device (IP phone, softphone, desktop adapter port, or location adapter port), typically assigned when you create the user created.

Certain features like "place a call" and intercom interact only with the user’s primary device.

A list of a hunt group’s main settings. Shown on the first tab on the Hunt Group Details page.

A list of a location’s basic information. Shown on the first tab of the Location Details page.

A list of a user’s main settings in AT&T Voice DNA. Shown on the first tab of the User Details page.

A document that summarizes how to use the major features of a specific phone or topic. Available to users in the Support section of AT&T Voice DNA User and Admin Dashboards.

Turn a device off and then on again (also called power-cycling) to obtain an updated device configuration, or plug a device into power for the first time, or plug an IP phone into a new location.

The geographic location of an IP phone (identified by the user’s phone number) on record with the AT&T 911 Center.

A list of active line appearances (appearances that can make and receive calls) for a given extension. The registration information maps a user’s phone number to every device on which that number is a line appearance and is actively connected to the network.

Used as selective criteria for the Locate Me, Call Notify, and Priority Alert features. Users can create personal work schedules that reflect their work hours and time off. As an AT&T Voice DNA Administrator, you can also create and maintain a company schedule, which user’s can then apply to selective criteria.

An additional device (IP phone, softphone, desktop adapter port, or location adapter port) that you assign to a user by editing the User Details page. Users with an Enhanced or Premium feature package can have one or more secondary devices. A user with a Standard feature package can have only a primary device.

Rules you create that determine when to invoke features such as Ring in Order, Ring all at Once, Priority Alert, and Call Notify. Selective criteria can include phone numbers, schedules, and active or inactive status.

See feature package.

Setting that applies when assigning a phone number to multiple devices or as a secondary line appearance. All phones showing the same line appearance ring at the same time, and when a user answers the call, all phones show the shared call in progress (typically indicated by a solid red line key status light). If the call is put on hold, it can be taken off hold by anyone sharing the line appearance. Other users can access the call only if it’s first put on hold. Compare to not shared presence.

A capability of the AT&T Voice DNA service, supported by certain location adapters. Site survivability allows you to continue to make calls within a location, and make and receive a limited number of calls outside your location, in the event that you cannot communicate with the AT&T Voice DNA network.

An application that can run on an Apple® iPhone® or iPad®, or on a PC, that allows you to make and receive calls using your AT&T Voice DNA service and phone number.

A package of AT&T Voice DNA features. The Standard package includes basic user features. For users requiring advanced features, select the Enhanced or Premium package.

A panel of options or feature settings on an AT&T Voice DNA Administrator Dashboard page.

Distinct areas on the AT&T Voice DNA Administrator Dashboard, each of which contains convenient links to related pages.

See not shared presence.

A person with a profile in Premier and an AT&T Voice DNA phone number within your organization.

The AT&T Voice DNA User Dashboard, the website where users who have an Enhanced or Premium package can manage call logs, features, and other aspects of their AT&T Voice DNA service.

A feature that you can allow or deny for a particular user by editing the user’s details on the AT&T Voice DNA Administrator Dashboard. Some of the features you allow can be turned off by the user.

A feature that users can turn on or off on by using their phones or the AT&T Voice DNA User Dashboard.

An extension that an administrator adds to the Directory for a user who is part of the organization but not yet on the AT&T Voice DNA system.

A repository of voicemail messages that a user with the Premium package can access from a phone, by entering the voicemail access number and a PIN, or by using the AT&T Voice DNA User Dashboard. You can limit or restrict users’ access to messages from the AT&T Voice DNA User Dashboard, and you can restrict their ability to receive messages as email attachments.

The phone number that all users at a location call to access their voice mailboxes.

Voicemail personal identification number. The code a user enters to access the voice mailbox.