AT&T IP Flexible Reach Customer Portal: Department Administrator Support
About Reports
Overview
As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can generate reports that provide data about various aspects of usage in your department.
- Inventory reports give you details about user and department settings.
- Service usage reports give you usage details about features such as account codes and call transferring and forwarding.
To create reports, you start on the Reports page.
To open the Reports page
- From any page in the Customer Portal, click REPORTS in the main menu bar. The Department Reports view of the Reports page, with reports, appears.
For more information, see Create a New Report.
- If your enterprise has more than 200 groups or 1,000 phone numbers, reports are available for 35 days.
- If your enterprise has fewer than 200 groups or 1,000 phone numbers, reports are available for 2 days.
The following list shows the report types available:
Inventory reports
- User Inventory
- Group Inventory
- Feature Configuration Report
Service usage reports
- Account Code Summary
- Authorization Code Summary
- Call Transfer/Forward
- Inbound Call Detail
- Outbound Call Detail
Inventory Reports
Inventory reports provide details about your department.
User Inventory Report
A User Inventory Report summarizes the settings for each assigned user, including:
- User public telephone number (if applicable).
- Private number (if applicable).
- User first and last name.
- Group name and ID.
- Department name.
- Group private phone number.
- Trunk call routing assignment name.
- User dial restrictions: Group or Custom.
- User Premier access: Eligible or Ineligible.
- Max DID Policing status and value.
- Inbound call features. The report shows only features that are enabled or disabled (made available) for each user.
- Outbound dial plan settings.
Group Inventory Report
A Group Inventory Report provides details about your group, including:
- Group name.
- Group ID.
- Private branch exchange phone number (PBX TN).
- Number of users in the group.
- Number of group trunk groups associated with the group.
- Default trunk call routing associated with the group.
Feature Configuration Report
A Feature Configuration Report indicates each department number's inbound and outbound feature status (enabled or disabled):
- Group name.
- Group ID.
- PBX number
- Group intercept announcement.
- Max DID policing status.
- Call forwarding always status.
- Call forwarding no answer status
- Call forwarding busy status.
- Call forwarding selective status.
- Call forwarding not reachable status.
- Call acceptance status.
- Call rejection status.
- Simultaneous ringing status.
- Sequential ringing status.
- Anonymous call rejection status.
- Account codes status.
- Dial plan restriction status.
Service Usage Reports
Service Usage Reports provide information about your department.
Account Code Summary Report
An Account Code Summary Report provides a list of account codes, plus it gives the total number of hours, minutes, and seconds for calls that used each account code during the specified report period and for other input filters you set.
The Account Code Summary Report includes:
- Account codes used.
- Location ID of users dialing the account codes.
- Corresponding duration of usage during the report interval.
Authorization Code Summary Report
An Authorization Code Summary report provides a list of authorization codes, plus it gives the total number of hours, minutes, and seconds for calls that used each authorization code during the specified report period and for other input filters you set.
The Authorization Code Summary Report includes:
- Authorization codes used.
- Location ID of users dialing the authorization codes.
- Corresponding duration of usage during the report interval.
Call Transfer/Forward Report
A Call Transfer/Forward report summarizes calls transferred and forwarded during the specified report period and for other input filters you set, including:
- Calls transferred/forwarded to your department.
- The redirecting party: all numbers or a single public number range or extension range.
- The transfer/forward destination.
Inbound Call Detail Report
An Inbound Call Detail report summarizes inbound calls received during the specified report period and for other input filters you set, including:
- Inbound calls received by users or the group.
- Inbound calls to users' phone numbers.
Outbound Call Detail Report
An Outbound Call Detail report summarizes outbound calls made from your department during the specified report period and for other input filters you set, including:
- Outbound calls originating from phone numbers.
- Outbound call destination.
About Reports: Related Topics
Create a User Inventory Report
Create a Group Inventory Report
Create a Feature Configuration Report
Create an Account Code Summary Report
Create an Authorization Code Summary Report
Create a Call Transfer/Forward Report
Create an Inbound Call Details Report
Create an Outbound Call Details Report