AT&T IP Flexible Reach Customer Portal: Department Administrator Support

An Inbound Call Detail Report summarizes your department's inbound calls during the specified report period and for other input filters you set. Your department is preselected.

To create an Inbound Call Details Report

1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Department Reports view of the Reports page appears.
2. Click New Reports.
3. Click Inbound Call Detail Report. The Inbound Call Detail Report page appears.
4. Under Calls Received: Date/Time Range, select a date/time or date/time range, and a time zone.
   • Enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields. The date range can't exceed 35 days.

      

     Enter the dates in MM/DD/YYYY format or select data using the Calendar icons . Enter the times in HH:MM and select AM or PM.

      

      

     Note: You must enter a date in the Start Date field. The End Date and Time fields are optional.

      

   • From the dropdown list below the date fields, select a time zone.
5. To the right of Calls received for, select Users or Group. If you selected,Group, your group and department are preselected.
6. If you selected Users, to the right of Users phone number, select All numbers, Single public number/range, or Single extension/range.
   • If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

   • If you selected Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

7. Optionally, select Include Call Transfer/forward information in the report.
8. Click Generate Report After the report is created, you can access it in the Department Reports view of the Reports page.
   • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
   • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create an Inbound Call Details Report: Related Topics

About Reports

Create a New Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Feature Configuration Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create a Call Transfer/Forward Report

Create an Outbound Call Details Report

Download or Delete a Report