AT&T IP Flexible Reach Customer Portal: Department Administrator Support

Search and Listing Overview

Search from the Customer Portal Homepage

You'll find search tools throughout the AT&T IP Flexible Reach Customer Portal. Use these tools to find users, departments, administrators, and more. You can also conduct some searches from the Premier homepage.

Using the Customer Portal, you can download lists of helpful data, such as a list of all the users in your particular department or a list of all the account codes assigned to your department.

Search Tools in the Customer Portal

You’ll find two kinds of search tools throughout the Customer Portal: standard search tools, and single field search tools.

Standard Search Tools

Standard search tools appear on most list pages throughout the Customer Portal, for example, on the Users List page.

If a search tool isn't open, click the arrow icon ( The Search arrow. ). The tool opens.

The standard search tool has three fields or drop-down lists.

A standard search tool.

The Search By drop-down list contains a search option, such as Last Name, First Name, or Public Number.
The Condition drop-down list consists of search modifiers, such as Starts With, Contains, or Equal To.
The Value search field or drop-down list at the right is for your search term.

Notice the plus sign (+) or minus sign (-) to the right of each search row.

To add rows, click the plus sign .
To remove rows, click the minus sign .

To use the standard search tool

These are general instructions for using the Customer Portal search tools. The specifics of search tools vary between pages.

From the Search By drop-down list, select a search term.
From the Condition drop-down list, select a search modifier.
In the Value search field, enter a search value, or select a search value from the drop-down list.
Click Search. The search results are displayed. The search result set can contain up to 1,000 records. If there are more than 1,000 records in the search results, refine your search to narrow the results.

To add search criteria, click the plus sign .
To remove search criteria, click the minus sign .

Where to Find Standard Search Tools

You can find standard search tools on the following Customer Portal pages:

Single Field Search Tools

Use single field search tools when you know the exact information you're searching for, such as a specific phone number or a user's name.

A single field search tool.

To use the single field search tool

In the Search field, enter a value.
Click the magnifying glass icon ().

Search from the Customer Portal Homepage

Use the Directory Number tile on the Customer Portal Home page to view all telephone numbers, or to search for a specific public number, a range of public numbers, or a range of public numbers by extension.

To search for a specific public number

In the Search User Public Number of the Directory Number tile, enter a public number in the search box.
Click the magnifying glass icon (). Results appear on The Users List page.

To search for a range of public numbers

In the Directory Number tile, enter a public number in the Search Public Number Range From search box..
In the To search box at the right, enter a second public number that specifies the end of the search range.
Click the magnifying glass icon (). Results appear on The Users Number Range page.

To search for a range of extensions

In the Directory Number tile, enter an extension in the Search Extension Range From search box..
In the To search box at the right, enter a second extension that specifies the end of the search range.
Click the magnifying glass icon (). Results appear on The User Number Range page.

Search from the Premier Homepage

You can search for users from the Premier homepage.

To search for users

Log in to Premier.
In the Manage Users tile, select Public number or Extension from the left drop-down list.
In the field at the right, enter a public number or an extension.
Click the magnifying glass icon ().

To open The Users List page in the Customer Portal, click Advanced user search.

Lists You Can Download

Within the Customer Portal, you'll find downloadable lists of helpful data. The lists are downloaded as comma-separated values (CSV) files, a type of spreadsheet.

To download a list

Click the link for the list you want. A File Download window opens.
Click Save. The file is downloaded to your default directory (or you can select a different location).

Downloadable List Details

The table below gives you the link names for downloadable lists, along with a description of each list and where to find the link.

Link	What it contains	Where to find it
Download Department Users List	A list of all the users in your department	Click RESOURCES, then click Department. The link is on the Public Number Ranges tab.
Download Authorization Codes List	A list of authorization codes for your group	On the Outbound Features tab of a user's Details page, click Dial Restrictions. The link is on the Dial Restrictions page tab.
Download Public Number Ranges List	A list of public number ranges available in your department.	Click RESOURCES, then click Department. The link is on the Public Number Ranges tab.