AT&T IP Flexible Reach Customer Portal: Department Administrator Support

As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can view logged calls for individual users in your department. This information can help managers track staff performance and plan shifts in resources. Users can also view details for their own call logs.

To view user call logs

1. From any page in the Customer Portal, click USER MANAGEMENT in the main menu bar. The Users List page appears.
2. Locate the user whose call log you want to view. (You can search, scroll, or page through the user list, or click a number to jump to a specific page.)
3. Click the user's name. The User Details page appears.
4. Click the Call Logs tab. The Call Logs page appears and shows the user's last 1,000 calls. By default, the calls are sorted by date and time. You can also sort by call type and use date and time as secondary sort parameters.

View Call Logs: Related Topics

About Users

Users List Page

User Details Page

Search for and View Users

Manage Access to the Customer Portal

Manage User Profiles

Manage Inbound Call Features

Manage Outbound Call Features

Manage User Schedules

Manage Users in Bulk