AT&T IP Flexible Reach Customer Portal: Department Administrator Support

What a Department Administrator Can Do

Manage Users

Manage Departments

Manage Account Codes

Manage Authorization Codes

Manage Dial Restrictions

Generate and View Reports

As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage many aspects of your department.

Manage Users

You can manage only users within your own department.

You can manage user access to the Customer Portal and many aspects of how a user interacts with the Customer Portal. These topics provide details:

Manage Departments

You can manage various aspects of your department, as well as the users within your department. These topics provide details:

Manage Schedules

You can create, manage, and delete schedules and events at the individual department user level. This topic provides details:

Manage User Schedules

Manage Account Codes

Account codes help you track specific calls associated with certain accounts. You can assign and unassign account code status for specific users in your department. These topics provide details:

Manage Authorization Codes

Users required to use authorization codes must enter an authorization code when making a calls (except for emergency or repair calls) outside the group they belong to. You can require authorization codes for specific call types for your department or for an individual user. These topics provide details: