AT&T IP Flexible Reach Customer Portal: Department Administrator Support

As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage the authorization code status for individual users in your department. You can allow or block certain types of outgoing calls or require the user to enter an authorization code when making calls. (To be valid, the authorization code must come from the list of codes provisioned for the group.) See About Authorization Codes and About Dial Restrictions.

To view and edit a user's authorization code status, you must first access the user's Dial Restrictions page.

Note: To view authorization code call data, run the Authorization Code Summary Report.

To view and edit a user's authorization code status

1. From any page in the Customer Portal, click RESOURCES in the main menu bar. The Department page appears.
2. Click Department Users. The Users List page appears.
3. Click the user's name. The User Details page appears.
4. Click the Outbound Features tab.
5. Click Dial Restrictions. The user's Dial Restrictions page appears.
6. Click Edit. The Edit Dial Restrictions page appears.
7. To the right of Use Dial Restrictions, select one of these options:
   • Group—The group restrictions for each call type appear. The user has the authorization and dial restriction status assigned to the group. Click Save.
   • Custom User—The outbound calls options appear. Continue with To set outbound calls options, below.

To set outbound calls options

1. On the user Edit Dial Restrictions page, to the right of Use Dial Restrictions, select Custom User. The outbound calls options appear.
2. Select one of these options:
   • Block All—The user can't make any outside calls.
   • Require Authorization Code on All—The user must enter an authorization code on all outbound calls.
   • Customize Dial Restrictions by Call Type—the custom dial restrictions settings appear.
     • If you want all call types to have the same dial restriction status, in the Set All Custom User restrictions to drop-down list, select Allow, Block, or Authorization Code Required.
     • To set the status of an individual call type, under Custom User Restrictions, select Allow, Block, or Authorization Code Required.
3. When you're finished setting outbound call options, click Save.

Assign or Unassign Account Code Status to Users: Related Topics

About Authorization Codes

About Dial Restrictions

Download a List of Authorization Codes

Create an Authorization Code Summary Report