AT&T IP Flexible Reach Customer Portal: Department Administrator Support
About Users
Overview
Enterprises with AT&T Enhanced IP Flexible Reach are composed of groups, and a group can be divided into smaller units called departments. Users can belong to one department only.
A group department is identified by its group's Group ID number and the department name. A group department is administered by a Department Administrator. Some departments contain users from different groups. In that case, the department is considered an Enterprise Department and is administered by an Enterprise Administrator.
A user's identity and initial access to the AT&T IP Flexible Reach Customer Portal is created by your organization's system administrator. The user's identity consists of the user's name, public phone number, private phone number, and email address.
As a Department Administrator, you can manage users only within your specific department. Enterprise Administrators can manage all users within the entire enterprise. Group Administrators can manage users only within their specific group.
Managing Users
You can manage a number of account aspects for users within your department.
| What Department Administrators can do | Description | Support topic |
|---|---|---|
| Manage user access to the Customer Portal | Assign and unassign (revoke) permissions that allow users to use individual features and tools. | Manage Access to the Customer Portal |
| Edit user profiles | Edit some aspects of a user's profile information, including the user name and time zone. | Edit User Profiles |
| View call logs | View and sort a user's last 1,000 logged calls. | View Call Logs |
| Manage inbound call features | Assign specific permissions that enable users to manage their own inbound call features, such as call forwarding, call acceptance, and call rejection. | Manage Inbound Call Features |
| Manage calling codes and outbound call features | Manage authorization codes, account codes, and outbound call restrictions for users in your department. | Manage Outbound Call Features |
| Manage user schedules | You can manage events and schedules at the individual user level for users in your department. | About Schedules |
| Manage users in bulk | Manage features for many users in your department at one time, in bulk. | Manage Users in Bulk |
Users and the Customer Portal
Using the Customer Portal, users can manage many aspects of their accounts. Remember that users in your department look to you, as a Department Administrator, for assistance. In the Customer Portal, users can perform these tasks:
- View and edit their personal profile
- Manage their assigned inbound call features
- View their call logs
- View their outbound call features
- View group and enterprise schedules, and create individual schedules for themselves
- View and search for other users in their department
- View administrators and enterprise contacts
About Users: Related Topics
What a Department Administrator Can Do
Manage User Access to the Customer Portal