AT&T IP Flexible Reach Customer Portal: Department Administrator Support

Manage User Schedules

Overview

Create a Schedule for a User

Add an Event to a User's New Schedule

Manage a User's Schedules and Events

Overview

As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage schedules for individual users in your department.

A schedule provides time and date parameters for other features. A schedule consists of one or more events, each with a time, date, and recurrence option. Events determine when specific features are applied to a user’s incoming calls.

The features that can be controlled through schedules are Call Acceptance, Call Rejection, Call Forwarding – Selective, Sequential Ring, and Simultaneous Ring.

You can create, edit, and delete user schedules, as well as add, edit, and delete events to an existing schedule.

Create a Schedule for a User

You can create a schedule for an individual user.

Users can create, edit, and delete their own individual schedules.

To create a schedule for an individual user

From any page in the Customer Portal, click USER MANAGEMENT in the main menu bar. The Users List page appears.
Click the name of the user you want to work with. The User Details page appears.
Click the Schedules tab. The Schedules page appears.
Click Create Schedule. The Create Schedule page appears.
Enter a name for the schedule.
For the schedule type, select Holiday or Time. (The Time type is used for all schedules other than Holiday schedules.)
Click Create. The Schedule Details page for the new schedule appears.

Note: After you've created a schedule, you must add one or more events to it.

Add an Event to a User's New Schedule

A schedule must contain one or more events. The Initial Event is the template for Recurring Events.

To add an event to a user's new schedule

When you first create a new schedule, the Schedule Details page appears.

To the right of the schedule name, under Actions, click the Edit icon . The Schedule Details page opens in Edit mode.
Click Add Event. The Add Event page appears.
Under Initial Event Details, enter the event name.
Enter a start date and an end date for the event.
If you want the event to occur more than once, under Event Recurrence, select whether you want the event to recur daily, weekly, monthly, or yearly.

Note: If this is a one-time event, don't set Event Recurrence.
If this event recurs, select the recurrence details, and then select a recurrence end date (if appropriate).

Note: If the event will continue on a daily, weekly, monthly, or yearly interval, don't set Recurrence End.
Click Add. The Event Details page appears.
To add more events to this schedule, under Add Event, follow steps 3–8.

Manage a User's Schedules and Events

You can edit or delete a user's schedules. You can also add, edit, and delete events within a user's schedule.

To manage a user's schedules

From any page in the Customer Portal, click USER MANAGEMENT in the main menu bar. The Users List page appears.
Click the name of the user you want to work with. The User Details page appears.
Click the Schedules tab. The Schedules List page appears.
Locate the schedule you want to edit.
- To edit a schedule, under Actions, click the Edit icon .
- To delete a schedule, under Actions, click the Delete icon .

To manage a user's scheduled events

From any page in the Customer Portal, click USER MANAGEMENT in the main menu bar. The Users List page appears.
Click the name of the user you want to work with. The User Details page appears.
Click the Schedules tab. The Schedules List page appears.
Locate the schedule that contains events you want to edit, and then click the schedule name. The Schedule Details page appears.
Scroll down to the Events tile.
- To create a new event, click Add Event.
- To edit an event, under Actions, click the Edit icon .
- To delete an event, under Actions, click the Delete icon .