AT&T IP Flexible Reach Customer Portal: Department Administrator Support

Manage Inbound Call Features

As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can grant your department's users access to individual inbound call features, such as Call Rejection and Call Forwarding. You can also manage selective criteria within a call feature to set the behavior of the feature.

Note: If enabled, the Intercept Announcement feature overrides all other active features and selective criteria.

Grant a User Access to Features

You can grant a user in your department access to features from the Inbound Features tab of the User Details page.

To assign a user access to specific features

From any page in the Customer Portal, click USER MANAGEMENT. The Users List page appears.
Click a user's name. The User Details page appears with the Inbound Features tab selected.
To assign a feature to the user, click Edit User Access. The Available for User column becomes active.
For each feature that you want to assign to this user, in the Available for User column, select Yes. To revoke access to a feature, select No.
When you've completed your selections, click Save. A message confirms the change.