AT&T IP Flexible Reach Customer Portal: Department Administrator Support
About Account Codes
Account codes help you track the calls users make outside your department. As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can use account codes to track certain calls associated with specific accounts. Enterprise and Group Administrators create account codes. You can assign an account code status to your department's individual users.
IP Flexible Reach has two types of account codes: mandatory and optional.
- Users assigned to the Mandatory Account Code service must enter an account code when making all calls outside their group (except 911 calls).
- Users assigned to the Optional Account Code service can enter an account code when making a call outside their group, but it's not required.
When you assign an account code status to users, be sure to tell the users which account codes they must use for which phone numbers.
To be validated, the account code only has to meet the group's account code length requirement; it doesn't have to match any of the codes provisioned for the group.
Account codes aren't required for call transfers and forwards. Users assigned to the Mandatory Account Code service can transfer and forward calls without being prompted to enter an account code (including when using advanced forwarding options such as Simultaneous Ring and Sequential Ring).
Note: To view account code data, run the Account Code Summary Report.