AT&T IP Flexible Reach Customer Portal: Department Administrator Support

A Call Transfer/Forward Report summarizes your department's calls transferred and forwarded during the specified report period and for other input filters you set. Your department is preselected.

To create a Call Transfer/Forward Report

1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Department Reports view of the Reports page appears.
2. Click New Reports.
3. Click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.
4. Under Calls Transferred/Forwarded: Date/Time Range, select a date/time or date/time range and a time zone.
   • You can enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields. The date range can't exceed 35 days.

      

     Enter the dates in MM/DD/YYYY format or select dates by using the Calendar icons . Enter the times in HH:MM and select AM or PM.

      

     Note: You must enter a date in the Start Date field. The End Date and Time fields are optional.

      

   • From the dropdown list below the date fields, select a time zone.
5. To the right of Redirecting Party, select All numbers, Single public number/range, or Single extension/range.
   • If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

   • If you entered Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

6. To the right of Transfer/Forward Destination, select All Destinations.
7. Click Generate Report. After the report is created, you can access it in the Department Reports view of the Reports page.
   • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
   • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create a Call Transfer/Forward Report: Related Topics

About Reports

Create a New Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Feature Configuration Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create an Inbound Call Detail Report

Create an Outbound Call Detail Report

Download or Delete a Report