AT&T IP Flexible Reach Customer Portal: Department Administrator Support

Manage Outbound Call Features

As a Department Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage outbound call features, including account codes and dial restrictions, for the users in your department.

To see and edit a user's outbound call features, go to a User Details page and click the Outbound Features tab.

(To open a User Details page, from the Users List page or from search results, click any user's first or last name.)

Edit Account Code Status

Account codes are assigned at the group level. However, you can edit an individual user's account code status.

For more information, see About Account Codes.

To edit a user's account code status

Open a User Details page, and then click the Outbound Call Features tab.
Click Account Codes. The user's Account Codes view appears.
Click Edit.
To change account code status, select Not Required, Mandatory, or Optional.
Click Save.

Edit Dial Restrictions

Dial restrictions are assigned at the group level. However, you can customize dial restrictions for an individual department user.

For more information, see About Dial Restrictions and About Authorization Codes.

To edit a user's dial restrictions

Open the User Details page, and click the Outbound Call Features tab.
Click Dial Restrictions. The user's Dial Restrictions view opens.
Click Edit.
For Use Dial Restrictions, select Group or Custom User.
- If Use Dial Restrictions is set to Group, you can only view the dial restrictions that this user is assigned to at a group level.
- If Use Dial Restrictions is set to Custom User, you can edit custom restrictions for this user.
If you selected Group, click Save. If you selected Custom User, edit dial restrictions for this user, and then save your changes.
To edit all custom user restrictions for this user at once, from the Select All Custom User Restrictions drop-down list, select restrictions. (To edit dial restrictions for this user one at a time, skip to step 7).
- To allow the user to use all the restricted outbound call features listed, select Allow.
- To block the user from using all the restricted outbound call features listed, select Block.
- To use the group level authorization code requirements for all restricted outbound call features listed, select Authorization Code Required.
To edit dial restrictions for this user one at a time, from the Custom User Restrictions drop-down list, select a dial restriction.
- To allow the user to use a restricted outbound call feature, select Allow.
- To block the user from using a restricted outbound call feature, select Block.
- To require the user to enter an authorization code when using a restricted outbound call feature, select Authorization Code Required.
When you've finished editing dial restrictions, click Save.