AT&T IP Flexible Reach Customer Portal: Department Administrator Support

Use the AT&T IP Flexible Reach Customer Portal

AT&T IP Flexible Reach is a trunking service that delivers an integrated access solution for the following environments:

Time Division Multiplexing Private Branch Exchanges
Internet Protocol Private Branch (IP PBX)
Key analog systems

IP Flexible Reach can operate with the session initiation protocol (SIP), supporting inbound and outbound calling across the AT&T Internet Protocol (IP) network. It leverages the AT&T Global Multiprotocol Label Switching (MPLS) network to provide local, nationwide, and international long-distance reach for U.S. sites.

AT&T provides Enhanced IP Flexible Reach Department Administrators with a portal for managing functions and features.

Customer Portal

The Customer Portal is where you can manage your department, users, and more.

To access the Customer Portal, first log in to Premier.

Customer Portal home page.

Navigation

To go to a specific page where you can manage resources, administrators, or users, click a tab on the menu bar at the top of the Customer Portal.

To view department information and to manage your department, click RESOURCES. The Department page appears
To search for and view administrators, click ADMINISTRATORS. The Administrators page appears.
To search for and manage users, click USER MANAGEMENT. The Users page appears.
To go to the Premier home page, click Premier Home.
To get help from an Enterprise Administrator, click Contact Us, which takes you to the Enterprise Contacts page.
To get support, click Support, which takes you to the Administrative Portal Help page.
To get back to the Customer Portal, click Home.

Department

Use the Department

To view information about your department, click View Department.
To view information about your department users, click View Users.

Directory Number

Use the Directory Number tile on the Customer Portal to search for a specific public number, a range of public numbers, or a range of extensions.

To view a list of users and their numbers

In the Directory Number tile, click View all Users.

To search for a specific number

In the Search User Public Number box under Directory Number, enter a public number.
Click the magnifying glass icon (). The results appear on the User page.

To search for a range of public numbers

In the Search Public Number Range in the Directory Number tile, enter a range of public numbers.
Click the magnifying glass icon (). The results appear on the User Number Range page.

To search for a range of extensions

In the Search Extension Range in the Directory Number tile, enter a range of extensions.
Click the magnifying glass icon (). The results appear on the User Number Range page.