AT&T IP Flexible Reach Customer Portal: Group Administrator Support

As a Group Administrator for the AT&T IP Flexible Reach Customer Portal, you can view and edit the group trunk group associated with your group.

To view your group trunk group

1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Group Trunk Group immediately below. The Group Trunk Group list page appears.
2. Click the group trunk group name. The Group Trunk Group Details page appears.

To edit your group trunk group profile

1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Group Trunk Group immediately below. The Group Trunk Group list page appears.
2. Do one of these things:
   • At the right of the group trunk group name, under Action, click the Edit icon ().
   • Click the name of the group trunk group, and then click Edit.

   The group trunk group Profile tab appears in Edit mode.

3. From the Profile tab in Edit mode, you can edit multiple settings.
   • To edit the number of incoming concurrent calls, in the Incoming Concurrent Calls field, enter a new number (not to exceed the maximum number of concurrent calls). The maximum number appears on your screen.
   • To edit the number of outgoing concurrent calls, in the Outgoing Concurrent Calls field, enter a new number (not to exceed the maximum number of concurrent calls).
   • To change the unreachable destination action, from the Unreachable Destination Action dropdown list, select None, Phone Number, or Group Trunk Group.
     • If you selected None, move on to the Edit Timer field.
     • If you select Phone Number, enter the phone number where you want to forward calls when the unreachable timer expires.
     • If you select Group Trunk Group, click Find Trunk. The Group Trunk Group list window opens. Click the Select icon in the Action column to the right of your group trunk group to select it.
   • To edit the unreachable destination timer, to the right of Unreachable Destination Timer, click Edit Timer and enter a new timer value.
   • To edit the forward always action, from the Forward Always Action dropdown list, select None, Phone Number, or Group Trunk Group.
     • If you selected None, you're done editing the group trunk group profile. Click Save.
     • If you select Phone Number, enter the phone number where you want to forward calls.
     • If you select Group Trunk Group, click Find Trunk. The Group Trunk Group list window opens. Click the Select icon in the Action column to the right of your group trunk group to select it.
4. When you've finished editing the group trunk group profile, click Save. To discard your changes, click Cancel.

View and Edit Your Group Trunk Group: Related Topics

About Group Trunk Groups

Group Trunk Group Details Page

View Associated Trunk Call Routing Schemes