AT&T IP Flexible Reach Customer Portal: Group Administrator Support

Create a Call Transfer/Forward Report

 

A Call Transfer/Forward Report summarizes calls transferred and forwarded during the specified report period and for other input filters you set.

 

To create a Call Transfer/Forward Report

  1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Group Reports view of the Reports page appears.
  2. Click New Reports.
  3. Click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.
  4. Under Calls Transferred/Forwarded: Date/Time Range, select a date/time or date/time range, and a time zone.
    • Enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields.

       

      Enter the dates in MM/DD/YYYY format or select dates by using the Calendar icons The Calendar icon.. Enter the times in HH:MM and select AM or PM.

       

      Note: You must enter a date in the Start Date field. The End Date and Time fields are optional.

       

    • From the dropdown list below the date fields, select a time zone.
  5. To the right of Group, your group is selected by default. If you select Specific departments(s), click Find Department(s), and in the window that opens, search for a department or departments. In the results, check the departments you want to include, and then click Done.
  6. To the right of Redirecting Party, select All numbers, Single public number/range, or Single extension/range.
    • If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.

       

      Note: You must enter a value in the From field. The To field is optional.

       

    • If you entered Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.

       

      Note: You must enter a value in the From field. The To field is optional.

       

  7. To the right of Transfer/Forward Destination, select All Destinations.
  8. Click Generate Report. After the report is created, you can access it in the Group Reports view of the Reports page.
    • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
    • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create a Call Transfer/Forward Report: Related Topics

About Reports

Create a New Report

Create a Feature Configuration Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Group Trunk Group Inventory Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create an Inbound Call Details Report

Create an Outbound Call Details Report

Download or Delete a Report

 

Enterprise Admin Help

Group Admin Help

Department Admin Help

End User Help