AT&T IP Flexible Reach Customer Portal: Group Administrator Support
Create a Call Transfer/Forward Report
A Call Transfer/Forward Report summarizes calls transferred and forwarded during the specified report period and for other input filters you set.
To create a Call Transfer/Forward Report
- From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Group Reports view of the Reports page appears.
- Click New Reports.
- Click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.
- Under Calls Transferred/Forwarded: Date/Time Range, select a date/time or date/time range, and a time zone.
- Enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields.
Enter the dates in MM/DD/YYYY format or select dates by using the Calendar icons . Enter the times in HH:MM and select AM or PM.
Note: You must enter a date in the Start Date field. The End Date and Time fields are optional.
- From the dropdown list below the date fields, select a time zone.
- Enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields.
- To the right of Group, your group is selected by default. If you select Specific departments(s), click Find Department(s), and in the window that opens, search for a department or departments. In the results, check the departments you want to include, and then click Done.
- To the right of Redirecting Party, select All numbers, Single public number/range, or Single extension/range.
- If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.
Note: You must enter a value in the From field. The To field is optional.
- If you entered Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.
Note: You must enter a value in the From field. The To field is optional.
- If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.
- To the right of Transfer/Forward Destination, select All Destinations.
- Click Generate Report. After the report is created, you can access it in the Group Reports view of the Reports page.
- If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
- If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.
Create a Call Transfer/Forward Report: Related Topics
Create a Feature Configuration Report
Create a User Inventory Report
Create a Group Inventory Report
Create a Group Trunk Group Inventory Report
Create an Account Code Summary Report
Create an Authorization Code Summary Report
Create an Inbound Call Details Report
Create an Outbound Call Details Report