AT&T IP Flexible Reach Customer Portal: Group Administrator Support
Use Premier
AT&T IP Flexible Reach Quick Links
To reach the AT&T IP Flexible Reach Customer Portal and other features, Group Administrators must first log in to AT&T Premier. The Premier home page has many links and features to help you manage your group.
Premier Home Page
To use Premier, log in. When you log in, the Premier home page appears.
Navigation
From the Premier home page, you can quickly access the Customer Portal, manage your groups, view messages, and get support information.
- At the top of the page you'll see MANAGE and SUPPORT. You can access the Customer Portal by clicking links on the MANAGE view of the Premier home page.
Note: The Premier home page opens in MANAGE view.
- To view a list of help topics to get you started and help you perform tasks, click SUPPORT.
- To view and edit your login profile, click My Login Profile at the upper right of the page.
- To exit Premier, click Log out at the upper-right of the page.
AT&T IP Flexible Reach Quick Links
The AT&T IP Flexible Reach Quick Links tile gives you direct access to the Customer Portal, where you can view and edit your group profile, view group trunk groups, view and manage the users in your group, and view and manage your group’s feature access codes (FACs).
Under AT&T IP Flexible Reach Customer Portal
- To go directly to the Customer Portal, click View AT&T IP Flexible Reach Customer Portal home.
Under Resources
- To see and edit the profile of the group you manage, click View or edit AT&T IP Flexible Reach profile.
- To view the group trunk groups you manage, click View group trunk groups.
- To see and edit the users you manage, click View users.
- To see and edit your group’s feature access codes, click Feature Access Codes.
Manage Users
From the Manage Users tile, you can search for users, and view and manage user features, call logs, and profiles.
Note: You can manage users from only your own group.
To search for a user
- Under Search for a User, select how you want to search—by a user's public number, or extension.
- In the search box, enter your search criteria.
- Click Go. Your results appear below Search Results.
For more search options, click Advanced search.
To view results
The results of your search appear under Search Results, and show the user's first and last name, public number, extension, and group name and group ID.
- To view and edit the user’s calling features, click Features.
- To view the user’s logged calls, click Call Logs.
- To view and edit the user’s profile, click Profile.
To manage user logins
- To see and manage a user’s login information, under Manage User Logins, click View and manage users.
Messages
The Messages tile links you to your messages.
Note: The Messages tile appears only if you have messages waiting for you.
To view messages
Messages appear at the right of the Information icon 
.
- To see all your messages, click View all messages.
Support
The links in the Support tile take you to various sections in this help system.
Use AT&T IP Flexible Reach Search
Use Premier: Related Topics
What a Group Administrator Can Do
What's New in the Customer Portal