AT&T IP Flexible Reach Customer Portal: Group Administrator Support

Search and Listing Overview

Search from the Customer Portal Homepage

You'll find search tools throughout the AT&T IP Flexible Reach Customer Portal. Use these tools to find users, departments, administrators, and more. You can also conduct some searches from the Premier homepage.

Using the Customer Portal, you can download lists of helpful data, such as a list of all the users in your particular group or a list of all the account codes assigned to your group.

Search Tools in the Customer Portal

You’ll find two kinds of search tools throughout the Customer Portal: standard search tools and single field search tools.

Standard Search Tools

Standard search tools appear on most list pages throughout the Customer Portal; for example, on the Users List page.

If a search tool isn't open, click the arrow icon ( The Search arrow. ). The tool opens.

The standard search tool has three fields or drop-down lists.

A standard search tool.

The Search By drop-down list contains a search option, such as Last Name, First Name, or Public Number.
The Condition drop-down list consists of search modifiers, such as Starts With, Contains, or Equal To.
The Value search field or drop-down list at the right is for your search term.

Notice the plus sign (+) or minus sign (-) to the right of each search row.

To add rows, click the plus sign .
To remove rows, click the minus sign .

To use the standard search tool

These are general instructions for using the Customer Portal search tools. The specifics of search tools vary between pages.

From the Search By drop-down list, select a search term.
From the Condition drop-down list, select a search modifier.
In the Value search field, enter a search value, or select a search value from the drop-down list.
Click Search. The search results are displayed. The search result set can contain up to 1,000 records. If there are more than 1,000 records in the search results, refine your search to narrow the results.

To add search criteria, click the plus sign .
To remove search criteria, click the minus sign .

Where to Find Standard Search Tools

You can find standard search tools on the following Customer Portal pages:

Single Field Search Tools

Use single field search tools when you know the exact information you're searching for, such as a specific phone number or a user's name.

Single field search tool.

To use the single field search tool

In the Search field, enter a value.
Click the magnifying glass icon ().

Search from the Customer Portal Homepage

From the Customer Portal homepage, you can search for departments, telephone numbers, and extensions.

Search for Departments

Use the Department tile on the Customer Portal homepage to search for specific departments by name.

To search for a department

In the search box in the Department tile, enter a department name.
Click the magnifying glass icon (). Results appear on the Department List page.

From this tile you can also go directly to the Department List page, where you can see, search for, and edit group departments. Click View all Group Departments.

Search for Directory Numbers

Use the Directory Number tile on the Customer Portal homepage to view all telephone numbers, or to search for a specific public number, a range of public numbers, or a range of public numbers by extension.

To search for a specific public number

In the Search User Public Number search box of the Directory Number tile, enter a public number.
Click the magnifying glass icon (). Results appear on the Users List page.

To search for a range of public numbers

In the Directory Number tile, enter a public number in the Search Public Number Range From search box.
In the To search box at the right, enter a second public number that specifies the end of the search range.
Click the magnifying glass icon (). Results appear on the Users Number Range page.

To search for a range of extensions

In the Directory Number tile, enter an extension in the Search Extension Range From search box.
In the To search box at the right, enter a second extension that specifies the end of the search range.
Click the magnifying glass icon (). Results appear on the User Number Range page.

Search from the Premier Homepage

You can search for users from the Premier homepage.

To search for users

Log in to Premier.
In the Manage Users tile, select Public number or Extension from the left dropdown list.
In the field at the right, enter a public number or an extension.
Click the magnifying glass icon ().

To open the Users List page in the Customer Portal, click Advanced user search.

Lists You Can Download

Within the Customer Portal, you'll find downloadable lists of helpful data. The lists are downloaded as comma-separated values (CSV) files, a type of spreadsheet.

To download a list

Click the link for the list you want. A File Download window opens.
Click Save. The file is downloaded to your default directory (or you can select a different location).

Downloadable List Details

The table below gives you the link names for downloadable lists, along with a description of each list and where to find the link.

Link	What it contains	Where to find it
Download Group Users List	A list of all the users in your group	On the Group Users tab of your Group page.
Download Department List	A list of all the departments in the enterprise	The Customer Portal Homepage The Quick Links tile on many Customer Portal pages The Department List page
Download FAC Codes List	A list of the feature access codes (FACs) assigned to your group	On the FAC Codes tab of your Group page.
Download Assigned Users List (Optional Account Codes)	A list of all the users assigned to the optional account code status for your group	On the Settings tab of your Group page, click the Manage Optional Account Codes User List link.
Download Assigned Users List (Mandatory Account Codes)	A list of all the users assigned to the mandatory account code status for your group	On the Settings tab of your Group page, click the Manage Mandatory Account Codes User List link.
Download Account Codes List	A list of all the account codes for your group	On the Settings tab of your Group page, click the Manage Account Codes link.
Download Assigned Users List (Group Dial Restrictions)	A list of all users assigned to the dial restrictions for your group	On the Settings tab of your Group page, click the Assigned Group Dial Restrictions User List link.
Download Users List (Customer User Dial Restrictions)	A list of all users assigned to custom dial restrictions within your group	On the Settings tab of your Group page, click the Manage Custom User Dial Restrictions link.
Download Authorization Codes List	A list of authorization codes for your group	On the Settings tab of your Group page, click the Manage Authorization Codes link.