AT&T IP Flexible Reach Customer Portal: Group Administrator Support

Create an Account Code Summary Report

An Account Code Summary Report provides a list of account codes, plus it gives the total number of hours, minutes, and seconds for calls that used each account code during the specified report period and for other input filters you set.

To create an Account Code Summary Report

From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Group Report view of the Reports page appears.
Click New Reports.
Click Account Code Summary Report. The Account Code Summary Report page appears.
To the right of Summary Period, select a date or date range and a time zone.
- You can enter a single date in the left date field or enter a date range in the two date fields.
  
  Enter the dates in MM/DD/YYYY format or select dates using the Calendar icons .
  
  Note: You must enter a date in the left field. The date field to the right is optional.
- From the drop-down list below the date fields, select a time zone.
To the right of Account Codes, select All account codes or enter a single account code in the field provided.
To the right of Calls made using Account Codes by your group is selected by default. You can also select Specific departments(s):
- If you selected Specific departments(s), click Find Find Department(s), and in the window that opens, search for a department or departments. In the results, check the departments you want to include, and then click Done.
Click Generate Report. After the report is created, you can access it in the Group Reports view of the Reports page.
- If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
- If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.