AT&T IP Flexible Reach Customer Portal: Group Administrator Support

An Outbound Call Details Report summarizes outbound calls made during the specified report period and for other input filters you set.

To create an Outbound Call Details Report

1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Group Reports view of the Reports page appears.
2. Click New Reports.
3. Click Outbound Call Details Report. The Outbound Call Details Report page appears.
4. Under Calls Made: Date/Time Range, select a date/time or date/time range, and a time zone.
   • Enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields. The date range can't exceed 35 days.

     Enter the dates in MM/DD/YYYY format or select dates using the Calendar icons . Enter the times in HH:MM format and select AM or PM.

      

      

     Note: You must enter a value in the Start Date field. The End Date and Time fields are optional.

      

   • From the dropdown list below the date fields, select a time zone.
5. To the right of Group, your group is selected by default. You can also select Specific departments(s):
   • If you selected Specific departments(s), click Find Department(s), and search for a department or departments in the window that opens. In the results, check the departments you want to include, and then click Done.
6. To the right of Phone number, select All numbers, Single public number/range, or Single extension/range.
   • If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

   • If you selected Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

7. To the right of Call Destination, select the call destination data you want included in your report:
   • All calls
   • Within enterprise (includes initiator's group)
   • Domestic calls (not within enterprise)
     • If you selected Domestic Calls, you have the option of selecting Specify number range. If you select Specify number range, enter 10-digit domestic numbers in both the From and To fields.
   • International calls
     • If you selected International Calls, you have the option of selecting Specify number range. If you select Specify number range, enter full length numbers for the country, including 011 and the Country Code, in both the From and To fields.
   • Operator/operator assisted calls
   • Information calls
   • N11 (not including 911)
8. Click Generate Report. After the report is created, you can access it in the Group Reports view of the Reports page.
   • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
   • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create an Outbound Call Details Report: Related Topics

About Reports

Create a New Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Group Trunk Group Inventory Report

Create a Feature Configuration Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create a Call Transfer/Forward Report

Create an Inbound Call Details Report

Download or Delete a Report