AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

What an Enterprise Administrator Can Do

Manage Users

Manage Groups

Manage Departments

Manage Administrators

Manage Trunk Call Routing

Manage Group Trunk Groups

Manage Contacts

Manage Schedules

Manage Account Codes

Manage Authorization Codes

Manage Dial Restrictions

Generate and View Reports

As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage many aspects of your enterprise.

Manage Users

You can manage user access to the Customer Portal and many aspects of how a user can interact with the Customer Portal. These topics provide details:

Manage Groups

You can manage various aspects of groups, as well as manage the users within a group. These topics provide details:

Manage Departments

You can also manage various aspects of departments, as well as manage the users within a department. These topics provide details:

Manage Administrators

You can find, create, manage, and delete other administrators. These topics provide details:

Manage Trunk Call Routing

You can create, edit, and delete trunk call routing schemes. You can also assign and unassign users and group trunk groups to a trunk call routing scheme. These topics provide details:

Search for and View Trunk Call Routing Schemes
Create a Trunk Call Routing Scheme
Edit Trunk Call Routing Schemes
Delete Trunk Call Routing Schemes
Reassign Users to and from a Trunk Call Routing Scheme
Assign and Unassign a Group Trunk Group to a Trunk Call Routing Scheme

Note: To manage trunk call routing, you must have the appropriate permissions. For more information, see: About Trunk Call Routing.

Manage Group Trunk Groups

You can edit group trunk group profiles, view and edit associated trunk call routing, and assign a group trunk group to a trunk call routing scheme. These topics provide details:

Manage Contacts

You can edit the support email address for your enterprise. You can also add, edit, and delete enterprise contacts. These topics provide details:

Manage Schedules

You can create, manage, and delete schedules and events at the enterprise level, group level, and individual user level. These topics provide details:

Manage Account Codes

Use account codes to track specific calls associated with specific accounts. You can add, edit, and delete account codes, as well as assign and unassign account code status for specific users. These topics provide details:

Manage Authorization Codes

Users required to use Authorization Codes must enter an authorization code when making a call outside their group (except for emergency or repair calls). You can add, edit, and delete authorization codes, as well as require authorization codes for specific call types for a group or an individual user. These topics provide details:

Manage Dial Restrictions

You can manage dial restrictions on outgoing calls for an entire group, or you can manage custom dial restrictions for individual users. These topics provide details: