AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Create a Call Transfer/Forward Report

A Call Transfer/Forward Report summarizes calls transferred and forwarded during the specified report period and for other input filters you set.

To create a Call Transfer/Forward Report

From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Enterprise Reports view of the Reports page appears.
Click New Reports.
Click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.
Under Calls Transferred/Forwarded: Date/Time Range, select a date/time or date/time range and a time zone.
- Enter a single date in the Start Date field, or enter a date range in the Start Date and End Date fields. The date range can't exceed 35 days. Enter the dates in MM/DD/YYYY format or select dates by using the Calendar icons . Enter the times in HH:MM and select AM or PM.
  
  Note: You must enter a date in the Start Date field. The End Date and Time fields are optional.
- From the dropdown list below the date fields, select a time zone.
To the right of Group, select All groups, Specific group(s), or Specific Department(s).
- If you selected Specific group(s) or Specific Department(s), click Find Group(s) or Find Department(s) to select groups or departments. The Find Group or Find Department window opens.
- To select the groups or departments you want to generate a Calls Transferred/Forwarded report for, check the boxes to the right of group names or department names.
- To find specific groups or departments use the Search tool.
- To select all groups or all departments on the current page, check Select Current Page. To select groups or departments from all pages, check Select All Pages.
- When you're finished selecting groups or departments, click Done.
To the right of Redirecting Party, select All numbers, Single public number/range, or Single extension/range.
- If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.
  
  Note: You must enter a value in the From field. The To field is optional.
- If you entered Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.
  
  Note: You must enter a value in the From field. The To field is optional.
To the right of Transfer/Forward Destination, select All Destinations.
Click Generate Report. After the report is created, you can access it in the Enterprise Reports view of the Reports page.
- If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
- If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.