AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can edit a department’s name, search for and view the users assigned to a department, and manage a department’s assigned users. From the department’s Profile tab, you can edit a department’s name. From the department’s Department Users tab, you can search for, view, and manage the department’s assigned users.

To edit a department name

1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Department immediately below. The Department List page appears.
2. Click a department name. The Department Details page opens on the Profile tab. The Profile view of the Department Details page appears.
3. Click Edit. The Profile view appears in Edit mode.
4. In the Department Name field, edit the department name.
5. Click Save.

To search for and view a department’s assigned users

1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Department immediately below. The Department List page appears.
2. Click a department name. The Department Details page opens on the Profile tab. The Profile view of the Department Details page appears.
3. Click the Department Users tab. The Department Users view of the Department Details page appears.
4. If the Search tool isn't open, click the arrow icon . The tool opens.
5. From the Search By dropdown list, select Last Name, First Name, Public Number, or Extension.
6. From the Condition dropdown list, select Contains, Starts With, or Equal To.
7. In the search field Value, enter a search term, and then click Search.
8. To browse for users, scroll and page through the list. To jump to a particular page, enter a page number in the Go to: box at the right of the page numbers, and then click the arrow icon () on the right. .
9. To view a user’s information, click the user’s first or last name. The User Details page appears.

To manage a department’s assigned users

1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Department immediately below. The Department List page appears.
2. Click a department name. The Department Details page opens on the Profile tab. The Profile view of the Department Details page appears.
3. Click the Department Users tab. The Department Users view of the Department Details page appears.
4. To assign a user to this department, click Assign User(s) just below the search fields.
   • Search or browse for the user you want to assign to the department.
   • To select a user, check the box to the left of the user’s last name. Assign
5. To unassign a user from this department, click Unassign User(s) just below the search fields.
   • Search or browse for the user you want to unassign from the department.
   • To select a user, check the box to the left of the user’s last name.
   • After you've selected all the users you want to unassign from the department, click Unassign.

Manage a Department: Related Topics

About Departments

Create a Department