AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

A trunk call routing algorithm that enables you to assign a percentage of the incoming calls to each group trunk group in the trunk call routing scheme. The sum of all allocations must be 100.

A feature that enables you to track outbound calls. As an Enterprise Administrator, you create account codes that users can apply to certain calls for tracking purposes.

There are two kinds of account codes: mandatory account codes and optional account codes.

Settings that govern how calls flow through a trunk call routing scheme. The AT&T IP Flexible Reach Customer Portal provides four algorithms: Most Idle, % Allocation, Round Robin, and Linear.

The Anonymous Call Rejection feature enables a user to reject calls that don't have caller ID attached.

To add an element (such as a user) to a group, group trunk group, or trunk call routing scheme.

A feature that enables you to manage outbound calls. As an Enterprise Administrator, you can create and provision authorization codes for different types of outgoing calls. Users must enter the specified authorization code when making a call (except for emergency or repair calls) outside their group.

The bulk management tool enables administrators to assign options or features to multiple users within a group, up to 1,000 users at a time.

The Call Acceptance feature enables a user to define criteria that permit certain incoming calls to ring through. All other calls are blocked, and the caller is informed that the user doesn't want to receive the call.

The Call Forwarding – Always feature enables a user to redirect all incoming calls to another phone number.

The Call Forwarding – Busy feature enables a user to redirect calls to another number when an incoming call encounters a busy condition.

The Call Forwarding – No Answer feature enables a user to redirect calls to another number when an incoming call isn't answered within a specified number of rings.

The Call Forwarding – Not Reachable feature enables a user to set an alternate phone number (for example, a wireless number) where calls are redirected when the user's IP Flexible Reach telephone number is unreachable.

The Call Forwarding – Selective feature enables a user to define criteria that redirect certain incoming calls to another number.

The Call Rejection feature enables a user to define criteria that reject certain incoming calls.

The Calling Line ID setting allows you to customize the number that will appear on a call recipient’s caller ID when the user makes an outbound call. Use this feature to mask a user’s public number with your company’s customer support number when the user calls your customers.

In a trunk call routing scheme, the setting that controls the maximum number of concurrent incoming and outgoing calls.

A comma-separated values file, which stores table data in plain-text form, allowing for easy handling in any text-editing program. You open CSV files in spreadsheets. Files that you download from the Customer Portal, such as a Group ID and Name List or a Group Users List, are downloaded as CSV files.

A department is a subdivision of a group or enterprise to which users can be assigned. An Enterprise Department can include any user in the enterprise. A Group Department can include users from a single group.

The administrator class that ranks third in the AT&T IP Flexible Reach administrator hierarchy. Department Administrators manage users within a group department. Enterprise Administrators manage departments that span more than one group.

A setting in a group profile that represents the AT&T service plan purchased. Possible settings are Public Only, Private Only, or Public & Private.

A limit that you can impose to manage a group's outgoing calls. You can also set custom dial restrictions for individuals.

The complete AT&T IP Flexible Reach setup, including all users, groups, departments, group trunk groups, and trunk call routing schemes, along with the phone lines.

The administrator class at the top of the AT&T IP Flexible Reach administrator hierarchy. Enterprise Administrators manage group trunk groups, trunk call routing schemes, Group Administrators, Department Administrators, and users.

A person you can contact for advice and assistance with the Customer Portal and your enterprise.

A 10-digit number that identifies an AT&T IP Flexible Reach enterprise.

The key sequence a user presses on a phone to perform a function. For example, if the Anonymous Call Rejection Activation feature is set to *77, users press *77 to activate that feature on their phones. FACs are also called star (*) or pound (#) codes.

When Forward Always Action is set, any calls that normally use the group trunk group are forwarded to a location set by the administrator.

A set of users who share certain things in common—most notably, the group trunk group used to access their site or location. A group has these attributes:

• A unique location dialing code
• A single extension length
• A set of assigned phone numbers
• A set of users assigned to those phone numbers
• A unique numeric identifier (group ID) and name (group name)

The administrator class that ranks second in the AT&T IP Flexible Reach administrator hierarchy. Group Administrators manage departments, group trunk groups, and users.

The number that represents a particular group. You can look up groups by name or ID.

The name of a particular group. You can look up groups by name or ID.

The path a call takes between AT&T IP Flexible Reach and the organization's private branch exchange (PBX), and ultimately the user. The group trunk group has a set maximum number of calls, incoming and outgoing, that it can handle simultaneously.

An abbreviation for group trunk group.

Call features that enable users to manage calls they receive in various ways. For example, the Anonymous Call Rejection feature enables a user to reject calls that don't have caller ID. The Call Forwarding features enable a user to automatically forward calls to a different number.

As part of managing user access to the AT&T IP Flexible Reach Customer Portal, you assign users rights to use individual inbound call features.

An event in a schedule of any level that acts as the template for any recurrences of that event. An initial event can occur only once, or you can set it to recur on a daily, weekly, monthly, or yearly interval.

Intercept Announcement plays an announcement when the user receives a call. When this setting is turned on, the call is intercepted and the specified messages are played to the caller. These announcements can also provide call routing options.

A trunk call routing algorithm. With the Linear algorithm, you set the order in which group trunk groups receive traffic. If the first group trunk group isn't available or has reached its capacity for concurrent calls, AT&T IP Flexible Reach then routes traffic to the next group trunk group in the trunk call routing scheme, and so on.

How the load of incoming calls is distributed throughout available group trunk groups. See Trunk Call Routing.

A code number for a private branch exchange (PBX). The location code plus the user extension form the private phone number.

Users with the Mandatory Account Code status are prompted to enter a required account code when making a call (except for emergency and repair calls) outside the group. See Optional Account Code Status.

The Max DID Policing feature enables the organization to limit the number of concurrent calls that come in to a specific phone number.

A group trunk group setting that sets the number of simultaneous calls that can be handled at one time. The incoming and outgoing concurrent call values must be less than or equal to the value set for Maximum Concurrent Calls.

A trunk call routing algorithm that enables you to route calls to the least-used group trunk group in the multiple trunk group arrangement.

A technology that speeds up and simplifies data transmission in high-performance telecommunications networks. Multiprotocol Label Switching (MPLS) works by substituting short path labels for long network addresses as it moves data along a string of network nodes. MPLS can be used with any networking protocol, and it supports T1/E1, ATM, Frame Relay, and DSL, among other technologies.

Users with the Optional Account Code status can enter an account code when making a call outside the group, but it isn't required. See Mandatory Account Codes.

Features that affect the way an outgoing call is placed. Account codes, authorization codes, and dial restrictions are all outbound call features.

Private branch exchange (PBX), a subscriber-owned telecommunications exchange (private telephone switchboard) that usually includes access to the public switched telephone network. It provides on-premises dialing service and may provide connections to local and trunked communications networks.

The one-stop, customizable online site where business customers, large and small, can learn about, purchase, monitor, and manage wireless, Voice over IP, and related products and services. To administer the AT&T IP Flexible Reach Customer Portal, you must first log in to Premier.

A phone number to be used within an enterprise. It routes the call from the private branch exchange (PBX) to the individual user. Commonly called an extension.

A phone number dialed from outside the enterprise that routes the call to a private branch exchange (PBX). Commonly called a phone number.

Any event in a schedule that's repeated. You can set recurring events to recur on a daily, weekly, monthly, or yearly interval.

The phone number that directs an incoming call to a different number.

The number of times a call can be re-routed within a trunk call routing scheme before it's terminated or forwarded. The maximum number of possible re-routes is 10.

A trunk call routing algorithm. Like the Linear algorithm, the Round Robin algorithm selects resources in sequence. But the Round Robin algorithm has an added feature: Instead of waiting for one group trunk group to reach capacity before it directs calls to the next, the Round Robin algorithm balances the call volume evenly across all group trunk groups.

In a trunk call routing scheme, the setting that specifies how calls are handled when they exceed a set maximum number of re-routes.

Schedules consist of one or more events. For example, a single holiday schedule might contain events for holidays such as Thanksgiving and the 4th of July.

The events that are added to a schedule determine when specific features are applied to a user’s incoming calls. The features that can be controlled through schedules are Call Acceptance, Call Rejection, Call Forwarding – Selective, Sequential Ring, and Simultaneous Ring.

A complete trunk call routing design.

Settings within an inbound call feature that you can use to customize the way that the feature works. As an Enterprise Administrator, you can set selective criteria for a user, or you can allow users to set selective criteria for themselves.

The Sequential Ring feature enables you to define a “find-me” list of phone numbers that are alerted sequentially when incoming calls match a user’s specified criteria. (If the user can’t be reached at the first number, the service tries the second number. If the user can’t be reached at the second number, the service tries the third number, and so on.)

A signaling used to control sessions with one or more participants. The Session Initial Protocol (SIP) is used for Internet phone calls and multimedia transmission.

The Simultaneous Ring feature enables a user to have up to 10 phone numbers ring simultaneously when calls are received on the user’s IP Flexible Reach phone number. The first phone to be answered is connected.

An abbreviation for trunk call routing scheme.

A section of a webpage that contains links or information about a particular function or action.

In an AT&T IP Flexible Reach enterprise, the mechanism used to route calls across distinct routes. Each distinct route is called a group trunk group. When you bundle these routes for traffic management, you create a trunk call routing scheme.

To remove an element (such as a user or a group trunk group) from a department, group, group trunk group, or trunk call routing scheme.

When an incoming call can’t be routed successfully because this group trunk group is at capacity (i.e., the maximum concurrent call limit has been exceeded) or is unreachable for other reasons, the Unreachable Destination action is applied. Options are:

• None: No Unreachable Destination action is applied when incoming calls can’t be routed.
• Phone Number: The phone number to which incoming calls should be forwarded when the destination is unreachable. The phone number can be public, private, or international.
• Group Trunk Group: The group trunk group to which incoming calls should be routed when the destination is unreachable.

When an incoming call can’t be routed successfully over this group trunk group within the specified number of seconds, the Unreachable Destination action is invoked.

The User Portal Access setting allows you to request portal access for a user in your enterprise. When you request portal access for a user, an email is sent to the email address of that user so they can set up their portal account. You can also revoke access for users in your enterprise.