AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support
About Users
Overview
AT&T Enhanced IP Flexible Reach enterprises are composed of groups, and each group has one or more users. Each group has a single group trunk group, which is the path a call takes between AT&T IP Flexible Reach and your organization's PBX (private branch exchange), which routes the call to the appropriate number and user. The group trunk group has a maximum number of calls, incoming and outgoing, that it can handle simultaneously. Trunk call routing sets up schemes that determine how calls are routed through group trunk groups.
Enterprises and groups can also be subdivided into sets of users called departments. An Enterprise Department can include any user in the enterprise. A Group Department can include users from a single group.
A user's identity and initial access to the AT&T IP Flexible Reach Customer Portal is created by your organization's system administrator. The user's identity consists of the user's name, public phone number, private phone number, and email address.
As an Enterprise Administrator, you can manage all users within the entire enterprise. Group Administrators can manage users only within their specific group. Department Administrators can manage users only within their specific department.
Managing Users
You can manage a number of account aspects for users.
| You can | Description | Support topic |
|---|---|---|
| Manage user access to the Customer Portal | Assign and unassign (revoke) permissions that allow users to use individual features and tools. | Manage User Access to the Customer Portal |
| Edit user profiles | Edit some aspects of a user's profile information, including the user name and time zone. | Edit User Profiles |
| View call logs | View and sort a user's last 1,000 logged calls. | View Call Logs |
| Manage inbound call features | Assign specific permissions that enable users to manage their own inbound call features, such as call forwarding, call acceptance, and call rejection. | About Inbound Call Features |
| Manage calling codes and outbound call features | Manage a user's authorization codes, account codes, and outbound call restrictions. | Manage Outbound Call Features |
| Manage user schedules | Manage events and schedules at an enterprise, group, and individual user level. | About Schedules |
| Manage users in bulk | Manage features for many users at one time, in bulk. | Manage Users in Bulk |
| Promote a user to an administrator | Promote users to the role of Department, Group, or Enterprise Administrator. You can also promote Department Administrators to the role of Group or Enterprise Administrator and Group Administrators to the role of Enterprise Administrator. | Manage an Administrator |
| Reassign users to and from trunk call routing schemes | Assign and unassign users to a trunk call routing scheme (if you have appropriate permissions). | Reassign Users to and from a Trunk Call Routing Scheme |
Users and the Customer Portal
Using the Customer Portal, users can manage many aspects of their accounts. Remember that users look to you, as an Enterprise Administrator, for assistance. In the Customer Portal, users can:
- View and edit their personal profiles.
- Manage their assigned inbound call features.
- View their call logs.
- View their outbound call features.
- View group and enterprise schedules, and create individual schedules for themselves.
- View and search for other users.
- View administrators and enterprise contacts.
About Users: Related Topics
What an Enterprise Administrator Can Do
Manage Access to the Customer Portal
Reassign Users to and from a Trunk Call Routing Scheme