AT&T IP Flexible Reach Customer Portal: User Support

Sequential Ring

The Sequential Ring feature enables you to define a "find-me" list of phone numbers that ring sequentially when incoming calls match specified criteria. (For example, if you can't be reached at the first number, the service tries the second number. If you can't be reached at the second number, the service tries the third number, and so on.) The caller hears a greeting, followed by periodic announcements.

You can have your incoming calls ring up to five numbers in a specified order.

Note: You can't use Sequential Ring and Simultaneous Ring at the same time. If both features are set to Enabled, Sequential Ring takes precedence. (If enabled, the Intercept Announcement feature takes precedence over all other active features and selective criteria. For details, see Intercept Announcement.)

Add or Edit Sequential Ring Criteria

With Sequential Ring, you must add criteria before you can use the feature.

To add, edit, or delete Sequential Ring criteria

Open the Customer Portal. If the User page is not open, click HOME in the main menu bar. If it's not already open, click the Inbound Features tab.
To the right of Sequential Ring, the Status column shows the feature status.
- If status is Enabled, you can use the feature.
- If status is Disabled, you can't use the feature.
If the feature is enabled, click Sequential Ring. The Sequential Ring page appears.
To add new criteria, click Add Criteria. The Add Sequential Ring Criteria page appears.

To edit an existing criterion, under Actions, click the Edit icon . The Edit Sequential Ring Criteria page appears.

(To delete an existing criterion, under Actions, click the Delete icon .)
In the Description field, change or enter the criteria name, and then set Status to Active. To use the feature, at least one criterion must be active. To set up criteria to be used at some other time, set the status to Inactive.
To the right of Current Schedule, select one of these options:
- To use the default schedule (Every Day All Day), select Default Schedule.
- To choose a custom schedule, select Custom Schedule, and then click Find Schedule. The Select Schedule window opens.
  - Search or browse for the schedule you want. To select the schedule, click the Select radio button in the first column and click Select.
Set Ring on call(s) from. Select one of these two choices:
- Any Phone Number—Calls from anyone ring, and, if there's no answer, the call is forwarded to the next number in the specified sequence.
- Following Phone Numbers—Specifies which calls ring and are forwarded through the specified sequence.
  
  You can specify a phone number by selecting one or more of these settings: Any Anonymous Number, Any Unavailable Number, or Specific Number(s).
  
  If you select Specific Number(s), enter a phone number in the Phone Number field.
  - To enter the first number, click Add a Number.
  - To add each subsequent number, click Add a Number again.
  You can add up to 12 numbers. Numbers can be up to 20 digits long in any format. You must enter public numbers in the North American Numbering Plan as 10 digits without domestic prefix or country code.
  
  International numbers are allowed and must start with + or 011.
  
  You can't block numbers from within your enterprise from reaching you.
  
  Extensions aren't allowed.
  
  Wildcard characters are allowed:
  - An asterisk (*) matches any sequence of digits. An asterisk can be used only at the end of a number and can't be used to replace the entire number. For example:
    - 732*
    - 8*
  - A question mark (?) matches any single digit anywhere within a specific number entry. It can even replace the first digit of the number. For example:
    - ?52*
    - 73232049??
When you've finished adding numbers, click Add. A message confirms the change.

You can now edit the criterion you've just created or add more criteria.
To create exceptions to the rules you've created, at the upper-right of the Regardless of above settings use Sequential Ring for calls matching section, click Add Criteria. The Add Sequential Ring Criteria page appears. Repeat steps 4 and 5.

Set Sequential Ring

After you've set Sequential Ring criteria, you're ready to set the feature.

To set Sequential Ring

On the Inbound Features tab of the User page, to the right of Sequential Ring, under Actions, click the Edit icon . The Edit Sequential Ring page appears.
To the right of Sequential Ring Status, select Enable to turn on the feature.
Scroll down to the For calls matching section. Make sure that at least one criterion is selected in the Active column.
After you've selected the criteria, specify how you want the system to respond. Select from the following settings:
- Ring my number first
  - At the right of Ring my number [x] times, select a value from the drop-down list.
  - Select whether you want to Continue the search process if the base location is busy/unavailable.
- Allow callers to interrupt the sequence ring by pressing #.
In the Add Numbers to be called sequentially section, click Add a number to add new phone numbers.
- Enter the new phone number.
- Select the number of times the phone will ring before sending the call to the next number in the sequence.
  
  Note: To prevent voicemail from picking up a call in the sequence, set the number of rings appropriately. For example, if voicemail is set to answer a call after 3 rings, set Number of Rings to 2 so that voicemail won't answer.
- In the Answer confirmation required column, specify whether people must confirm when they answer.
  - Yes means a person must answer the phone to end the call forwarding sequence.
  - No means voicemail can answer and end the sequence.
- To add more numbers, click Add a number again.
  
  Note: You must be in Edit mode to add numbers.
In the Regardless of above settings never use Sequential Ring for calls matching section, under Active, check the box next to the setting you want. (Optional)

Note: Checkboxes are available only when the page is in Edit mode.

Note: In cases where the same number is entered in For Calls Matching and Regardless of above settings never use Sequential Ring for calls matching, the For Calls Matching setting takes precedence and calls from that number will be forwarded.
Click Save. A message confirms the change.