AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

About Schedules and Events

When setting the features Simultaneous Ring, Sequential Ring, Call Acceptance, Call forwarding – Selective, and Call Rejection, you use schedules with criteria that define how and when these features will be applied to incoming calls. You can save schedules and apply them to other criteria at any time.

You can view schedules at the enterprise, group, and user levels. Administrators provide the enterprise and group schedules. You can create, edit, and delete schedules only for yourself, at the user level.

A schedule consists of one or more events. Each event has a time, date, and recurrence option. An event can be for a specific time, a single day, or a range of days. An event can occur only once, or it can recur as often as you want it to. You can add, edit, and delete events within your user schedule.

AT&T IP Flexible Reach has two types of schedules: Holiday and Time. A Holiday schedule is generally used only for holidays and other non-working events, such as company picnics or personal vacations. A Time schedule is used for scheduling any other type of event.

For example, a Holiday schedule named Company Holidays might include separate events for each holiday of the year: New Year's Day, Presidents' Day, Memorial Day, 4th of July, Labor Day, and so on. You might also create a user Time schedule named Work Hours that includes the recurring event of your Monday through Friday regular work hours.

To search for, view, and create schedules, use the Schedules tab of the User page.

The Schedules tab of the Customer Portal User page.