AT&T IP Flexible Reach Customer Portal: User Support

Call Forwarding - Busy

The Call Forwarding – Busy feature enables you to redirect an incoming call to another number when it encounters a busy condition. The line is considered to be busy when too many active calls come through at once, or when Call Acceptance or Call Rejection is in use.

Call Forwarding - Busy settings are superseded by Call Forwarding – Selective, Call Acceptance, and Call Rejection (if their selective criteria are set).

Note: If enabled, the Intercept Announcement feature takes precedence over all other active features. For details, see Intercept Announcement.

Forwarded callers are treated according to the Forward Calls to phone number's settings. For example, if the forwarded call isn't answered, callers may be prompted to leave voicemail for the forwarded phone number, not for the first phone number.

To set Call Forwarding – Busy

Open the Customer Portal.
If the User page isn't open, click HOME in the main menu bar.
To the right of Call Forwarding – Busy, the Status column shows the feature status.
- If status is Enabled, you can use the feature.
- If status is Disabled, you can't use the feature.
If the feature is enabled, under Action, click the Edit icon . The Edit Call Forwarding Busy page appears.
To turn call forwarding on, select Enable to the right of Call Forwarding Busy Status.
In the Forward Calls to field, enter the number to which calls will be forwarded. The Forward Calls to number must be a phone number that's accessible based on your outgoing dialing restrictions.

Note: Before you can enter a phone number in the Forward Calls to field, you must select Enable to the right of Call Forwarding Busy Status.
Click Save. A message confirms the change.