AT&T IP Flexible Reach Customer Portal: User Support

Intercept Announcement

Overview

Intercept Announcement gives enterprises the ability to give callers useful information. The default announcement informs callers that the number they've called is out of service. Intercept Announcement can also give callers the user’s new phone number and enable users to press 0 to be transferred to a new number that you determine.

Note: When Intercept Announcement is turned on, users in the group cannot make outbound calls. Emergency calls and calls to other users in this enterprise are still allowed.

There are two possible states for the status of your intercept announcement feature.

If your status is Enabled (User), calls are intercepted and handled based on the user-level settings.
If your status is Enabled (Group), calls are intercepted and handled based on the group-level settings.

If this feature is not enabled on your account, calls are handled by the other inbound call features.

Intercept Announcement Status

Your Department, Group, or Enterprise Administrator controls your intercept announcement setting. You can view but not edit your intercept announcement status.

To view your intercept announcement status

Open the AT&T IP Flexible Reach Customer Portal.
Click HOME, and the Inbound Features view of the My Information page appears.
Click Intercept Announcement, the Intercept Announcement page appears and shows the status of this feature for your account.