AT&T IP Flexible Reach Customer Portal: User Support

Call Rejection

The Call Rejection feature enables you to define criteria that cause certain incoming calls to be rejected. If an incoming call meets your specified criteria, the call is blocked, and the caller is informed that you don't want to receive the call.

Note: If enabled, the Intercept Announcement feature takes precedence over all other active features. For details, see Intercept Announcement.

Add or Edit Call Rejection Criteria

Before Call Rejection can be used, you must add rejection criteria.

To add, edit, or delete Call Rejection criteria

Open the Customer Portal.
If the User page is not open, click HOME in the main menu bar.
If it's not already open, click the Inbound Features tab. To the right of Call Rejection, the Status column shows feature status.
- If status is Enabled, you can use the feature.
- If status is Disabled, you can't use the feature.
If the feature is enabled, click Call Rejection. The Call Rejection page appears.
To add new criteria, click Add Criteria. The Add Call Rejection Criteria page appears.

To edit an existing criterion, under Actions, click the Edit icon . The Edit Call Rejection Criteria page appears.

(To delete an existing criterion, under Actions, click the Delete icon .)
In the Description field, change or enter the criterion name, and then set Status to Active if you want this criterion to be considered. At least one criterion must be active in order to use the feature. To set up criteria to be used at some other time, set the status to Inactive.
At the right of Current Schedule, select one of these options:
- To use the default schedule (Every Day All Day), select Default Schedule.
- To choose a custom schedule, select Custom Schedule, and then click Find Schedule. The Select Schedule window appears.
  - Search or browse for the schedule you want. To select the schedule, under Action, click the Select radio button in the first column and click Select.
Set Reject Call(s) from. Select one of these options:
- Reject calls from Any Phone Number—Calls from any number are rejected.
- Reject Calls from the Following Phone Numbers—Specifies who to reject calls from.
  
  You can specify a phone number by selecting one or a combination of Any Anonymous Number, Any Unavailable Number, or Specific Number(s).
  
  If you select Specific Number(s), enter a phone number in the Phone Number field.
  - To enter the first number, click Add a Number.
  - To add each subsequent number, click Add a Number again.
  You can add up to 12 numbers. Numbers can be up to 20 digits long in any format. You must enter public numbers in the North American Numbering Plan as 10 digits without a domestic prefix or country code.
  
  International numbers are allowed and must start with + or 011.
  
  You can't block numbers from within your enterprise from reaching you.
  
  Extensions aren't allowed.
  
  Wildcard characters are allowed:
  - An asterisk (*) matches any sequence of digits. An asterisk can be used only at the end of a number and can't be used to replace the entire number. For example:
    - 732*
    - 8*
  - A question mark (?) matches any single digit anywhere within a specific number entry. It can even replace the first digit of the number. For example:
    - ?52*
    - 73232049??
When you've finished adding numbers, click Add. A message confirms the change.

You can now edit the criterion you've just created or add more criteria.
To create exceptions to the rules you've created, to the upper-right of the Regardless of above settings never reject calls matching section, click Add Criteria. The Add Call Rejection Criteria page appears. Repeat steps 4 through 6.

Note: If you enter the same number in Reject Calls Matching and Regardless of above settings never reject calls matching, the Reject Calls Matching setting takes precedence and calls from that number will be rejected.

Set Call Rejection

After you've set Call Rejection criteria, you're ready to set the feature.

To set Call Rejection

On the Inbound Features tab of the User page, to the right of Call Rejection, under Action, click the Edit icon . The Edit Call Rejection page appears.
In the Reject Calls Matching section, under Active, verify that at least one box is checked next to the criteria you want to use.

Note: Checkboxes are available only when the page is in Edit mode.
In the Regardless of above settings never reject calls matching section, check the box next to the setting you want. (Optional)
To edit a setting, under Actions, click the Edit icon .
Click Save. A message confirms the change.