AT&T IP Flexible Reach Customer Portal: User Support

Call Forwarding - Always

The Call Forwarding – Always feature enables you to redirect all incoming calls to another phone number.

Call Forwarding – Always redirects all incoming calls, and it takes precedence over most other Call Forwarding features. The only exception is Call Forwarding – Selective, which takes precedence for incoming calls that match that feature's selective criteria.

Note: If enabled, the Intercept Announcement feature takes precedence over all other active features. For details, see Intercept Announcement.

Forwarded callers are treated according to the Forward Calls to phone number's settings. For example, if the forwarded call isn't answered, callers may be prompted to leave voicemail for the forward-to phone number, not for the first phone number.

To set Call Forwarding – Always

Open the Customer Portal.
If the User page isn't open, click HOME in the main menu bar.
If it's not already open, click the Inbound Features tab.
At the right of Call Forwarding – Always, the Status column shows the feature status.
- If status is set to Enabled, you can use the feature.
- If status is set to Disabled, you can't use the feature.
If the feature is enabled, to the right of Call Forwarding – Always, under Action, click the Edit icon . The Edit Call Forwarding Always page appears.
To turn call forwarding on, select Enable to the right of Call Forwarding Always Status.
In the Forward Calls to field, enter the number to which calls will be forwarded. The Forward Calls to number must be a phone number that's accessible based on your outgoing dialing restrictions.

Note: Before you can enter a number in the Forward Calls to field, you must select Enable to the right of Call Forwarding Always Status.
If you want to be alerted that a call is being forwarded, check Play ring reminder when a call is forwarded. (Ring reminders ring the forward-to phone once whenever a call is forwarded.)
Click Save. A message confirms the change.