AT&T IP Flexible Reach Customer Portal: User Support

Call Forwarding - Selective

Add or Edit Call Forwarding – Selective Criteria

The Call Forwarding – Selective feature enables you to define criteria that cause certain incoming calls to be redirected to another phone number. If an incoming call meets the specified criteria, the call is redirected to the specified number.

Forwarded calls are treated according to the forward-to phone number's settings. For example, if the forwarded call isn't answered, callers may be prompted to leave voicemail for the forward-to phone number, not for the phone number originally called.

Note: If enabled, the Intercept Announcement feature takes precedence over all other active features and selective criteria. For details, see Intercept Announcement.

Add or Edit Call Forwarding - Selective Criteria

Before you can set up Call Forwarding – Selective, you must set a call forwarding number, and then set criteria.

To add, edit, or delete selective criteria

Prepare to add criteria

Open the Customer Portal.
If the User page is not open, click HOME in the main Customer Portal navigation bar.
If it's not already open, click the Inbound Features tab. To the right of Call Forwarding – Selective, the Status column shows feature status.
- If status is Enabled, you can use the feature.
- If status is Disabled, you can't use the feature.
If the feature is enabled, to the right of Call Forwarding – Selective, under Action, click the Edit icon . The Call Forwarding Selective page appears.
Set the Call Forwarding Selection Status value to Enable.
In the Default call forward to field, enter the number where calls will be forwarded.
Check Play ring reminder when a call is forwarded (Optional). (Ring reminders cause the forward-to phone to ring once whenever a call is forwarded.)
At the bottom of the page, click Save.

Add (or edit) criteria

To add new criteria, to the upper-right of the Forward Calls Matching section, click Add Criteria. The Add Call Forwarding Selective Criteria page appears.

To edit an existing criterion, under Actions, click the Edit icon . The Edit Call Forwarding Selective page appears.

(To delete an existing criterion, under Actions, click the Delete icon .)
In the Description field, change or enter the criteria name, and then set Status to Active. To use the feature, at least one criteria must be active. To set up criteria to be used at some other time, set the status to Inactive.
Set Forward Call(s) from. Select one of these choices:
- Forward calls from Any Phone Number—Calls from anyone will be forwarded.
- Forward Calls from the Following Phone Numbers—Specifies whose calls are forwarded. You can specify a phone number by selecting one or more of these settings: Any Anonymous Number, Any Unavailable Number, Specific Number(s).
  
  With Specific Number(s), enter a phone number in the Phone Number field.
  - To enter the first number, click Add a Number.
  - To add each subsequent number, click Add a Number again.
  You can add up to 12 numbers. Numbers can be up to 20 digits long in any format. You must enter public numbers in the North American Numbering Plan as 10 digits without domestic prefix or country code.
  
  International numbers are allowed and must start with + or 011.
  
  You can't block numbers from within your enterprise from reaching you.
  
  Extensions aren't allowed.
  
  Wildcard characters are allowed:
  - An asterisk (*) matches any sequence of digits. An asterisk can be used only at the end of a number and can't be used to replace the entire number. For example:
    - 732*
    - 8*
  - A question mark (?) matches any single digit anywhere within a specific number entry. It can even replace the first digit of the number. For example:
    - ?52*
    - 73232049??
When you've finished adding numbers, click Add. A message confirms the change.
Edit the criterion you've just created, or add more criteria. At the top of the page, click Go back to Call Forwarding – Selective.
To create exceptions to the rules you've created, to the upper-right of the Regardless of above settings never forward calls matching section, click Add Criteria. The Add Call Forwarding - Selective Criteria page appears. Repeat steps 2 and 3.

Note: If you enter the same number in Forward Calls Matching and Regardless of above settings never forward calls matching, the Forward Calls Matching setting takes precedence and calls from that number will be forwarded.

Set Call Forwarding – Selective

After you've set Call Forwarding – Selective criteria, you're ready to set the feature.

To set Call Forwarding – Selective

Open the Customer Portal.
If the User page is not open, click HOME in the main Customer Portal navigation bar.
On the Inbound Features tab of the User page, to the right of Call Forwarding – Selective under Action, click the Edit icon . (Or, if you've just finished adding or editing criteria, click Go back to Call Forwarding – Selective at the top of the page.) The Edit Call Forwarding Selective page appears.
In the Forward Calls Matching section, under Active, verify that at least one box is checked next to the criteria you want use.

Note: Checkboxes are available only when the page is in Edit mode.
In the Regardless of above settings never forward calls matching section, under Active, check the box next to the setting you want. (Optional)
Click Save. A message confirms the change, and you can now use the feature.