AT&T Voice DNA® User Support

Overview

You can place calls directly from your AT&T Voice DNA® Dashboard.

Place a Call

When you place a call from the AT&T Voice DNA® User Dashboard, the call rings through to your phone and any enabled Virtual Office phone numbers. For more information on Virtual Office, see Manage Virtual Office.

To place a call

1. Open the AT&T Voice DNA User Dashboard. (For help with logging in, see Log In.)
2. Do one of the following:
   • In the New Message tile or the Recent Calls tile, click the number you want to call.
   • Click LOGS, and then click Calls or Messages. In the log, click the number you want to call.
   • Search the Directory for a number, and then click the number that results from the search (see Search the Directory).
   • In the Place a Call tile, enter a number, and then click Call.

      

     The Place a Call window opens, showing the current state of the call (Ringing, Connecting, Call in Progress, or No response, call timed out).

      

     To cancel the call at any time, click Cancel in the Place a Call window.
3. When your phone rings, pick it up to take the call.

    

   When the call connects, the Place a Call window's Cancel button changes to End Call.

To end the call

• Hang up or click End Call. When the call ends, the Place a Call window closes.

To close the Place a Call window and remain on the call

• Click the Close button (X) at the top-right of the window. The Place a Call tile on the AT&T Voice DNA User Dashboard shows a Call in Progress reminder.

Place a Call Using an Account Code

You may be required to use account codes when making outbound calls from your organization. An account code is a 2-14 digit number that enables your AT&T Voice DNA service to track call data—date, time, and duration.

• Mandatory account codes—You're always prompted to enter an account code when calling outside your organization (911 is excluded).
• Optional account codes—You can call with or without an account code. To use an account code, enter a feature access code (*50) followed by the account code when calling outside your organization.

For more information about using account codes, see About Account Codes. 

To make a call using a mandatory account code

1. Open the AT&T Voice User Dashboard. (For help with this step, see Log In.)
2. In the Place a Call tile, enter a phone number, and then click Call. Your desk phone and any enabled Virtual Office numbers ring.
3. Answer any ringing phone, and when prompted, enter the account code.

    

   The number you're calling rings. When that person answers, the call is connected.

    

   Note: You won't be prompted for an account code when making calls within your organization or when making emergency (911) calls.

To make a call using an optional account code

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. In the Place a Call tile, enter *50 followed by the account code and phone number.
3. Click Call. Your desk phone and any enabled Virtual Office numbers ring.
4. To connect the call, answer any ringing phone.

To use an optional account code after the call is in progress

1. Open the AT&T Voice DNA User Dashboard. (For help with this step, see Log In.)
2. In the Place a Call tile, enter the phone number.
3. Click Call. Your desk phone and any enabled Virtual Office numbers ring.
4. Answer the phone.
5. At any time after the called party answers, place the call on hold.
6. Press the New/Call soft key on your phone, and then dial *50 followed by the account code.
7. When you hear "code accepted," hang up or press the End softkey.
8. Resume the original call.