User Glossary
The terms listed in this glossary are general to AT&T Voice DNA® users. Note that you might not have access to all the features described here.
Which features are available to you depends on many things, including:
- Your phone's make and model.
- Your organization's policies or restrictions.
- Your feature package (Standard, Enhanced, or Premium).
- Whether you have a voice mailbox (available with Enhanced and Premium packages only).
- Your membership in a hunt group (for calls coming in to the hunt group's number).
- Your phone number appearing on another user's line keys.
- Whether you have access to the AT&T Voice DNA User Dashboard (available with Enhanced and Premium packages only).
For information about AT&T Voice DNA features, see AT&T Voice DNA Feature Codes Quick Reference Guide.
A list of the calls made, received, and missed by your number in the last 24 hours. The log appears on your AT&T Voice DNA Dashboard in the Recent Calls tile.
A list of the calls made, received, and missed by your number in the last 90 days. The log appears on the Logs page of the AT&T Voice DNA website in the Calls tab.
Codes used to track call data. If you're assigned mandatory account codes, you must enter an account code when making a call outside your company. If you're assigned optional account codes, you determine whether or not to enter the account code when making a call outside your company.
A connection point on a desktop or location adapter into which you plug non-IP phones or fax machines.
The person assigned by your company to manage the administrative aspects of AT&T Voice DNA system. This includes managing users, system features, and other system functionality. Sometimes referred to as the "Administrator."
A phone number associated with the AT&T Voice DNA system. An AT&T Voice DNA Administrator assigns a phone number and extension (or just an extension) to each user.
See transfer, blind.
A record of the calls placed, received, or missed by your phone number. A 24-Hour Call Log is available on the AT&T Voice DNA User Dashboard. A 90-Day Call Log is available on the Logs page.
An Enhanced and Premier package feature that notifies you or designated others by email when specific calls are received. You can define a set of selective criteria rules that cause specific incoming calls to trigger email notification.
On an IP phone, the number of calls that can be handled on a single line key. Your AT&T Voice DNA Administrator sets the value when editing line keys.
An option set by the Administrator that determines how phones with the same line appearance work. When a call comes in, all phones showing the same line appearance ring at the same time. If the phone number has a not shared call presence, when the call is answered, it becomes exclusive to the phone that answered it and no longer appears on the other phones. Compare to call presence, shared.
An option set by the Administrator that determines how phones with the same line appearance work. When a call comes in, all phones showing the same line appearance ring at the same time. If the phone number has a shared call presence, when the call is answered, all phones show the shared call in progress. If the call is put on hold, it can be taken off hold by anyone sharing that line appearance (at a different phone). Other users can access the call only if it's first put on hold. Compare to call presence, not shared.
A limitation set by the Administrator to restrict certain types of outgoing calls, such as international or Directory Assistance calls.
Call restrictions also apply to forwarded and transferred calls.
A display of the calling party's information (usually billed name and phone number).
The main page of the AT&T Voice DNA website. The AT&T Voice DNA User Dashboard shows all your recent phone and new message activity, and provides access to all the website's features.
The phone on your desk that works with AT&T Voice DNA. Also called your "office phone." Usually an IP phone that enables access to many AT&T Voice DNA features. It can also be a non-IP phone connected to a special adapter (with limited access to system features).
A desktop device, suitable for supporting one to four users, that enables non-IP phones and fax machines to work with your organization's AT&T Voice DNA system.
An IP phone, non-IP phone, or fax machine connected to a location adapter port or desktop adapter port used with the AT&T Voice DNA service.
Specific limits on which calls you can place, forward, or transfer from your phone number. (Dial restrictions don't affect incoming calls.)
A searchable database of users and hunt groups in your organization's AT&T Voice DNA system. Also referred to as the Company Directory.
Setting that your Administrator can set for any user or hunt group profile, hiding this profile information from others in the Company Directory.
The screen on an IP phone that displays AT&T Voice DNA system options and other information.
A package of AT&T Voice DNA user features that includes all the features in the Standard package, plus additional features such as intercom and access to the AT&T Voice DNA User Dashboard.
Directory view that shows full information about each user, hunt group, and any fax machine associated with your organization's AT&T Voice DNA system. Compare to standard view.
Abbreviated dialing number. Your Administrator can assign you a phone number and extension or an extension only. When using the system's Abbreviated Dialing feature, this is referred to as your station number.
Numeric code that you enter on your phone's keypad for quick access to a feature. Also called star (*) or pound (#) codes.
The process of routing an incoming call to another number. You can forward calls to any number allowed by your organization, or you can forward calls to your AT&T Voice DNA voicemail (if you have voicemail set up).
A phone button that you push to enter a numerical digit or to perform a single function. Compare to soft key.
An AT&T Voice DNA telephone number that's assigned to a user, and which rings according to the hunt group's set policy and behavior.
If you are a member of a standard hunt group, you may receive calls from that hunt group and may also receive calls directly to your phone number. Calls made directly to your phone number will encounter any personal settings that you've applied (such as Locate Me). Calls that you receive through the hunt group ignore your personal settings.
If you are a member of a member number hunt group, your personal settings are never applied. All incoming calls to your phone number receive the hunt group treatment.
A call made to another user on your organization's AT&T Voice DNA system.
A method of sending voice information over an IP network rather than the public switched network. AT&T Voice DNA transmits calls over the AT&T IP Network.
An Internet Protocol (IP) phone used with a Voice over IP (VoIP) system. AT&T Voice DNA is a VoIP system. An IP phone is used like a traditional (non-IP) phone (when connected to a VoIP system), but it also enables you to take advantage of the features of AT&T Voice DNA.
A phone number or extension.
A phone number assigned to a line key on an AT&T Voice DNA phone.
Button on an AT&T Voice DNA phone with a phone number (line appearance) assigned to it.
The AT&T Voice DNA enhanced call-forwarding capability. You can specify selective criteria and set a list of alternate numbers to call if you don't answer your phone, what to do with an incoming call when your phone is busy, and how long to ring your phone before taking the next action. If permitted by your organization, your list of alternate numbers can include numbers that aren't part of your organization's AT&T Voice DNA system.
Device that connects your organization's internal network with the AT&T Voice DNA service and enables the system's features and functionality for all connected devices.
The person designated to be the organization's primary contact at a specific location for purposes related to AT&T Voice DNA.
See call log.
A log of your voicemail messages. New, unread messages display in the New Messages tile on your AT&T Voice DNA User Dashboard. All your messages appear on the Logs page of the AT&T Voice DNA website (in the Messages tab).
Your Administrator can limit your access to your messages, requiring that you access your messages through your phone (dial in to the voicemail access number). If you have limited access, you won't see any message logs on the AT&T Voice DNA website.
Media access control address, an electronic address that uniquely identifies a device on the network, enabling the device to send and receive data.
The MAC address is typically found on a sticker affixed to the bottom of your IP phone.
A traditional analog (non-IP) phone that connects to the AT&T Voice DNA network through a special adapter. Non-IP phones can work with the AT&T Voice DNA service but can't access all the features of an IP phone.
A person in your organization who has been designated as the location's operator. To call your operator, enter #0. Not all organizations or locations have an operator; for more information, check with your Administrator.
See adapter port.
The online site where you can manage your AT&T Voice DNA® service.
A package of AT&T Voice DNA user features that includes all the features in the Standard and Enhanced packages, plus additional features such as voicemail.
Your principal device (IP phone, softphone, desktop adapter port, or location adapter port), typically assigned when your AT&T Voice DNA account is created.
Certain features like "Place a Call" and Intercom interact only with your primary device.
A Premium package feature that alerts you of specific incoming calls by using a predefined distinctive ringtone.
You can define a set of selective criteria rules that cause specific incoming calls to trigger the distinctive ringtone.
Designation you can make for a voicemail message. If you mark a voicemail message as "private," it can't be forwarded to another user.
A list of your main settings in AT&T Voice DNA.
Turn a phone off and then on again (also called power-cycling) to obtain an updated device configuration. Rebooting also occurs when you plug the phone into power for the first time or plug the phone in at new location.
The geographic location of your IP phone (identified by your phone number) on record with the AT&T 911 Center.
The advanced Locate Me feature that allows you to set a list of alternate numbers that will ring if you don't answer your phone or it is busy. The alternate numbers ring all at once and the call can be answered on any one of them. If permitted by your organization, your list of alternate numbers can include numbers that aren't part of your organization's AT&T Voice DNA system.
The advanced Locate Me feature that allows you to set a list of alternate numbers that will ring if you don't answer your phone or it is busy. The alternate numbers ring in the order you set. If permitted by your organization, your list of alternate numbers can include numbers that aren't part of your organization's AT&T Voice DNA system.
Selective criteria used with the Locate Me, Call Notify, and Priority Alert features. You can create personal work schedules that reflect your work hours and time off. You may also access a company schedule that's created and maintained by your AT&T Voice DNA Administrator.
An additional device (IP phone, softphone, desktop adapter port, or location adapter port) assigned by your Administrator.
Rules you create to determine when to invoke features such as Ring in Order, Ring all at Once, Priority Alert, and Call Notify. Selective criteria can include phone numbers, schedules, and active or inactive status.
A phone button that can be used for multiple functions. The current function is shown next to it in the phone's display window. The soft key's function can change when the system recognizes a different status of the phone. For example, when the phone is not in use, you may press a soft key to view caller IDs of previous callers; when the phone is in use, the key may function as the "mute" button that turns off the phone's microphone. Compare to hard key.
An application that can run on an Apple® iPhone® or iPad®, or on a PC, that allows you to make and receive calls using the AT&T Voice DNA system.
A package of AT&T Voice DNA features that includes basic features.
Directory view that shows a summary of basic information about each user, fax user, or hunt group. Compare to extended view.
An area on the AT&T Voice DNA User Dashboard dedicated to a specific function. Each tile contains useful information and convenient links to the tile's related pages.
The process of sending a call to another extension within your organization's AT&T Voice DNA system, or, when not restricted by your organization, to a number outside the system.
Option that transfers your call to another AT&T Voice DNA number in your organization directly and then drops you from the call.
Option that enables you to speak with the person you're transferring a call to before you transfer the call. If there's no answer or the person doesn't want to take the call, you can cancel the transfer and resume your conversation with the caller.
A person with a profile and an AT&T Voice DNA phone number within your organization.
The AT&T Voice DNA User Dashboard, the website where users who have Enhanced or Premium packages can manage call logs, features, and other aspects of their AT&T Voice DNA service.
A repository of voicemail messages that a user with the Premium package can access from a phone, by entering the voicemail access number and a PIN, or by using the AT&T Voice DNA User Dashboard.
The phone number you call to access your voice mailbox. The voicemail access number is pre-programmed on your IP Phone. On the IP Phone, you need only select the message button or menu topic to access your voice mailbox.
Voicemail personal identification number. The code you enter to access your voice mailbox.