AT&T Voice DNA® User Support

About the User Dashboard

 

Overview

Tiles

Navigation Bar

Overview

 

You can find the tools you need for managing your AT&T Voice DNA® settings on the AT&T Voice DNA User Dashboard.

 

To open the User Dashboard

  1. Log in to Premier. For help logging in, see Log In.
  2. On the Premier home page, locate the AT&T Voice DNA Quick Links tile. Then, under AT&T Voice DNA User Dashboard, click Get Started.

     

    The AT&T Voice DNA User Dashboard appears.

 

 

 

About the user dashboard 

 

Tiles

 

The AT&T Voice DNA® User Dashboard clusters similar functions together in named tiles. Each of the main tiles on the User Dashboard provides links to related features and to other pages that provide access to more features and settings.

 

Tile Description

New Messages

View or edit your voicemail messages.

  • To sort the list, click a blue underlined heading.
  • To return a call, click a phone number.
  • To listen to, forward by email, or delete a message, click the applicable icon under Actions.

Note: The New Messages tile appears only if you have voicemail and your Administrator has given you full access to voicemail.

Recent Calls

View the time and number of your most recent phone calls.

  • To sort the list, click a blue underlined heading.
  • To return a call, click a phone number.

Profile Information

View your basic profile information.

  • To view your full profile, click View Profile.
  • To edit your wireless number, email address, or time zone, click Edit Profile.

Place a Call

Place a call from the User Dashboard.

  • To make a call, enter a number in the Enter Number box, and then click Call.

Search Company Directory

Search for anyone in your organization's AT&T Voice DNA system.

  • To access more search parameters, click Advanced Directory Search.

Current Settings

View your current Virtual Office and Locate Me settings.

  • To view or edit details for these feature settings, click Virtual Office or Locate Me.

 

Navigation Bar

 

In addition to using the tiles and links listed above, you can access any AT&T Voice DNA® feature by clicking the links on the navigation bar at the top of any page in the AT&T Voice DNA User Dashboard.

 

You can access help and support information from any page. To locate the information you need, click Support.

 

Quick Help, which appears when you click the Quick Help icon, is available. To turn on Quick Help so that it appears automatically on every page of the AT&T Voice DNA website, click Quick Help. To turn off Quick Help, click Quick Help again.

 

HOME

Click HOME to open the AT&T Voice DNA User Dashboard. You can access most features by clicking links within the specific tiles on the User Dashboard. For more information, see Tiles, above.

 

LOGS

Click LOGS to open the Messages and Calls pages. If you have the Premium feature package and full access to voicemail, you can open the Messages page and view, manage, and listen to messages, plus reply to them and forward them by email. On the Calls page, you can view your last 90 days of calls, sort and filter calls, and return calls.

 

DIRECTORY

Click DIRECTORY to open the Directory page, where you can search for and view all the users and administrators in your organization.

 

SETTINGS

Click SETTINGS to view additional links to pages from which you can view and manage AT&T Voice DNA feature settings. Note that your particular features may be different from those shown here. For more information, contact your Administrator.

 

PROFILE

Click PROFILE to open your personal Profile Information page, where you can view and edit your personal information. To edit your information, click Edit.