AT&T Voice DNA® User Support

All AT&T Voice DNA® users with a Premium or Enhanced feature package can access the AT&T Voice DNA Assistant feature. AT&T Voice DNA Assistant appears as a toolbar on your Microsoft® Outlook® screen. Using the toolbar, you can perform basic functions of the AT&T Voice DNA User Dashboard without opening the Dashboard. For details, see Use AT&T Voice DNA Assistant.

The first time you want to use AT&T Voice DNA Assistant, you must download and install the software.

Download and Install AT&T Voice DNA Assistant

You can download the AT&T Voice DNA Assistant software from the AT&T Voice DNA User Dashboard.

To access Voice DNA Assistant

1. Open the AT&T Voice DNA User Dashboard. Click SETTINGS, and then click Misc. immediately below.

    

    

    

    

   

    

2. VDNA External Clients, click Download the Voice DNA Assistant Software.
3. In the pop-up window that opens, click Run. Windows® will guide you through the installation process. Follow the onscreen instructions.
4. Open Outlook. The AT&T Voice DNA Assistant toolbar appears. For complete instructions about how to use the toolbar, see Use AT&T Voice DNA Assistant.

Change your External Applications Password

You can change your temporary password.

To change your external applications password

1. Open the AT&T Voice DNA User Dashboard.
2. Click PROFILE.
3. Click Edit. The Edit Profile Information page appears.

   

4. Enter the new password, and enter it again to confirm.
5. Click Save.

Your new password must follow these rules:

• Must not contain your login ID.
• Must not contain your old password.
• Must not be the reverse of the old password.
• Must not be the same as your last 4 passwords.
• Must contain at least 2 numbers, 1 uppercase letter, 1 lowercase letter, 1 special character, for example ~!@#$%^&*()_-+={}[]|\:;<>,./?.
• Must be at least 8 characters long.