Benefits
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Data security
We follow a rigorous, multi-step data sanitization process to remove and destroy all customer data on devices.
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Environmentally responsible
Devices that cannot be properly sanitized are destroyed via environmentally responsible methods.
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Bill credit
After we’ve processed your devices you’ll receive the value of your devices credited to your AT&T account, usually within 1-2 bill cycles.
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Non-AT&T devices
You don’t have to have an AT&T device to unlock its potential value. We’ll accept device trade-ins regardless of the branded wireless carrier.
How It Works
| Step | Details |
|---|---|
| Receiving | SIM and memory cards are removed and shredded onsite. Devices are checked against lost/stolen database. |
| Data sanitization | Leading-edge software is used to clear data from devices. |
| Inspection | All devices go through quality control and a sample are audited to make sure all steps have been properly executed. |
| Warehousing | Devices are sorted and stored in a dedicated and secured area where cameras and security staff safeguard the area. |
| Recycling | Devices that cannot be processed are responsibly recycled. |
FAQ
What if my device is damaged, e.g. cracked screen, water damage, etc?
We will accept the devices no matter what condition they are in, and determine their value upon inspection. The value, if any, will be provided in your post-inspection report available via your secure view of the Trade-In portal.
When will I see the device credit on my bill?
After your devices are processed you will see the credit applied to your bill, usually within in 1-2 billing cycles.
Resources
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