Out with the old, in with rewards
Let us safely erase, recycle, and give you credit for your older devices
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Best deals
Get your quote before sending in your device. We consistently offer some of the best prices for used phones.
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Expedited credits
After processing, we’ll credit your device’s value to your AT&T account, usually within 1 - 2 bill cycles.
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Data removal
Our rigorous, multi-step data sanitization process removes and destroys customer data on devices.
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E-waste reduction
Devices that can’t be properly sanitized are destroyed via our environmental, zero-waste landfill policy. Everything gets reused.
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All devices welcome
We accept device trade-ins and reward you for them regardless of the wireless carrier.
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Stay informed
Check the status of your trade-in and device return using our online tracker.
AT&T Business Trade-in
Get a new device and credit for your trade-in
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Order your new device
Then, back up your trade-in and turn off Find My Phone and any other security features.
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Return your older device
We’ll send you prepaid shipping supplies so you can send in your device at no cost.
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Get rewarded
Check your account. You’ll receive expedited credit within two billing cycles.
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Rest easy
Your returned device is wiped clean of data, sanitized, and recycled.
Business Buyback
Get credit for sending us your older devices
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Enter the number of devices
We accept all devices regardless of the wireless carrier.
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Review your quote
Once you accept the quote for your devices, we’ll apply it to your account within two billing cycles.
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Send us your devices
Back up your device and turn off Find My Phone and similar features. Then, print out and use the provided shipping label. We can’t return phones once shipped.
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Cash in your credit
Use that credit for anything on your account.
FAQ
What if my device is damaged, e.g. cracked screen, water damage, etc?
We will accept the devices no matter what condition they are in, and determine their value upon inspection. The value, if any, will be provided in your post-inspection report available via your secure view of the Trade-in portal.
When will I see the device credit on my bill?
After your devices are processed you will see the credit applied to your bill, usually within in 1-2 billing cycles.
Is there a way for me to reprint the shipping label?
Yes. Visit the Order Management Hub in your customer portal and select Reprint label.
What happens once AT&T receives my devices?
- You’ll receive an email confirmation that we’ve received your devices
- Your devices will be sanitized and their data wiped
- We’ll attempt to refurbish the devices. If not possible, all parts are recycled in adherence with our zero-landfill policy
- If requested, you’ll receive a Certificate of Destruction to confirm we properly disposed your devices
What is your zero-landfill policy?
AT&T strives to achieve a zero-landfill policy by keeping solids out of our landfills. Devices that can’t be confirmed “data clear” are responsibly recycled via our R2:2008 program process, certified from the Environmental Protection Agency and globally recognized electronics industry standards.
What certifications does AT&T have?
Our fully certified process includes:
ISO 14001:2015 (Environmental Management)
ISO 9001:2015 (Quality Management)
ISO 45001:2015 (Occupational Health and Safety Management)
R2 (Responsible Recycling) V3
Approved by the Texas Commission on Environmental Quality (TCEQ)
We also comply with all relevant EPA, federal, state, and local guidelines.
What’s the difference between the AT&T Business Trade-in and the Business Buyback programs?
If your company needs new phones, the AT&T Business Trade-in can be your best choice. We’ll provide an immediate quote for your old devices and apply that amount to your new devices.
Or, if you currently don’t need new devices, use the Business Buyback program. Simply send in your older devices to get credit applied to your business account for use on services, devices, and even accessories.
What do I need to do before shipping my phone to AT&T?
Before sending us your phone:
Remove all personal information
Remove SIM cards
Turn off Find My iPhone (iOS) in Settings
Remove all security and mobile device management (MDM) software such as MobileIron, Samsung Knox, and others
Please note: Your trade-in value may be reduced if features are not turned off.
Resources
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