Business benefits
Let customers reach your business without incurring usage charges
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Be more accessible
Give customers a way to reach you directly any time.
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Improve response time
Centralize calls to allow IVR or agents to support specific needs such as sales, customer service, or billing.
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Improve customer satisfaction
Let clients reach you without incurring long distance charges.
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Increase brand recognition
Choose a vanity number that spells out special words or a business name to give your business more credibility and make your brand more recognizable.
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Lower operating costs
Consolidate voice and data onto one network, use bandwidth more efficiently, and utilize fewer network, operations, and maintenance resources.
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Enjoy flexibility
Migrate IP/TDM hybrid environments one call center or location at a time.
A consistent user experience
Take control of how and where you connect
| Features | Details |
|---|---|
| Call routing | Time and day manager, area code routing, call allocator, exchange routing, country code routing, caller recognition routing. |
| Announcement | Call prompter, en route announcements, courtesy response. |
| Redirection | Alternate destination routing, next available agent routing, network queuing, transfer connect. |
| Control | Select routing, routing on demand, routing control service. |
| CPE certification program | Wide range of certified equipment with accompanying customer configuration guides. |
| Class of Service (COS) | Employs MPLS with Class of Service (CoS) technology to allow classification of traffic based on application, bandwidth and latency needs. |
| Click-to-Connect | Easy over-the-top application, to move a caller from a voice phone call to remotely assisting users in real-time by activating video, document sharing, and screenshare. |
| Call recording | Cloud-based call recording to satisfy customer compliance needs, reducing cost, and minimizing complexity as well as providing Voice AI analytic capabilities. |
FAQ
What is a toll-free number?
Toll-free numbers are 10-digit numbers that begin with 800, 833, 844, 855, 866, 877, 888, etc. There are no charges to the calling party. AT&T IP Toll-Free service intelligently delivers toll-free calls to customer locations over the AT&T Global IP / MPLS Network.
What is a vanity number?
A "vanity" number is a toll-free phone number that spells a name, word, or acronym chosen.
Can I terminate a toll-free number to multiple locations?
Yes, using toll-free advanced features, toll-free calls can terminate to multiple locations.
Resources
Explore more about AT&T IP Toll-Free
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