Products & Services

Below are the tasks that need to be completed when ordering AT&T Dedicated Ethernet using the ASR (Access Service Request) 1st process. Tasks performed in the CAFE system are supported by step-by-step guides for completing and submitting your order.
 

Note: You must work with your Account Team to create a new profile prior to issuing your initial AT&T Dedicated Ethernet ASR 1st order (even if you have previously used ASR 1st for other services). Failure to establish profile will result in order rejection.

ASR 1st Order Requirements

Guide to ADE ASR Submission

Guide to ADE End User ASR Creation

EQT - Service Availability Tool

• Collocation ASR Guide
• Variable Term Agreement (VTA) Guide
  • 9 State Wireless Customer Guide
• ASR 21 State Ordering Guidelines for ASOG 62
• AT&T 21 State ASR Reject Errors for ASOG 62

ADE ASR Job Aid

Note: Contact your Account Team representative for AT&T Dedicated Ethernet service requests that include diversity, protection, or meet-point arrangements or for any requests that cannot be processed via the ASR 1st process. In these cases, your Account Team representative will submit your request via the Service Inquiry (SI) process and provide you with a CNO value (Common ID) before you can submit an ASR via the SI process.

ADE Diversity Options Summary

ADE Protection Options Summary

The Wholesale DSL services described in the documents below are offered on a private carriage basis only.   The prices, terms and conditions of sale for the private carriage services contained herein are subject to change or withdrawal with 30 days notice.  AT&T reserves the right to determine the prices, terms and conditions at which it will provide private carriage services to any individual customer in response to the customer’s service request.  AT&T further reserves the right to accept or reject, in the exercise of its sole discretion, any request to purchase private carriage services by any customer.
 

Prospective customers wishing to submit requests to purchase wholesale DSL from AT&T, please send an email to attisp@att.com and an AT&T Representative will contact you.
 

The AT&T Southeast Standard Terms and Conditions : Wholesale DSL documents for the following states, Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee: see files below.
 

The AT&T 12-State Standard Terms and Conditions : Wholesale DSL documents for the following states, Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Nevada, Ohio, Oklahoma, Texas and Wisconsin: see files below.

Standard Terms and Conditions, V11

AT&T Additional Premise Work Standard Terms and Conditions

DSL CPE/DSL CPE SERVICES Standard Terms and Conditions Version 1.0

DSL Transport and Aggregation Services Standard Terms and Conditions Version 2.0

9-1-1 Product Guide

• 9-1-1 Product Guide

21-State ALI Steering Table Form

AT&T 9-1-1 Public Safety Platform Subscriber Form

• AT&T 9-1-1 Public Safety Platform Subscriber Form
• Authorization to Delete Data
• 911 Product Guide
  • 9-1-1 Product Guide
• AESP Migration Request Process
• AESP 21State 911 Trunk Form
• Network Transition Planning form

SE - WSR CMRS E911 CAMA/FGD

SE - WSR Type 2C SS7 Trunks (911)

SE New NPANXX Request

• SE 9-1-1 Net Subscriber Form
• SE New NPANXX Request
• TN Record Extract Request for 9-1-1 Net
• AT&T 9-1-1 Public Safety Platform Subscriber Form
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form
• SE 911 "Locate" Form RF 1187
• Authorization to Delete Data
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning Form
• Link to forms for 911 AESPs
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form

SE TN Record Extract Request

• AT&T 9-1-1 Public Safety Platform Subscriber Form
• Authorization to Delete Data
• Network Transition Planning form

SW - New NPANXX Request

• New NPANXX Request
• SW IUP Subscriber Form
• TX 9-1-1 Trunk Waiver
• AT&T 9-1-1 Public Safety Platform Subscriber Form
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form
• Authorization to Delete Data
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form
• Link to forms for 911 AESPs
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form

SW - TX - 9-1-1 Trunk Waiver

• New NPANXX Request
• SW IUP Subscriber Form
• AT&T 9-1-1 Public Safety Platform Subscriber Form
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form
• Authorization to Delete Data
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form
• Link to forms for 911 AESPs
  • AT&T 9-1-1 Public Safety Platform Subscriber Form
  • Authorization to Delete Data
  • Network Transition Planning form

W - WSP Account Profile

Link to forms for 911 AESPs

• AT&T 9-1-1 Public Safety Platform Subscriber Form
• Authorization to Delete Data
• 911 Product Guide
• AESP Migration Request Process
• AESP 21State 911 Trunk Form
• Network Transition Planning form

AT&T Change Notification letter to PSPs Aggregators

AT&T Change Notification letter to LECs

More than 4 million calls are placed every day on payphones served by AT&T telephone companies. Give your customers reliable, quick payphone access services. You get all the benefits of our network, including:

• A full range of services
• Specialized call-blocking capability
• Tracking of non-AT&T dial-around calls
• Easy ordering
• Proven network reliability

For details on becoming a payphone service provider, download the information packet for your service area from the Become a Provider section. If you already know what you want and you’re ready to place your order for new service, go to the Customer Service section for Payphone and contact our Payphone Access Service Center. They’ll get you started. Discover the options available to you by reviewing the product information listed below.
 

Basic Access Line

The Basic Access Line connects our network to your pay station. This line is designed exclusively for payphone service and provides special screening for handling of calls.
 

CCD

This report is now available to track non-AT&T telephone company dial-around calls made from your payphones. CCD provides you with the information you need to help determine which calls may be compensable, so you can be sure you’re getting the reimbursement to which you are entitled. With CCD from AT&T, you will receive a report detailing calls made from your payphones. You’ll know at-a-glance exactly how many toll-free, 950, and 101XXXX dial-around calls have been made on that phone for each carrier.
 

Coin Line/SMARTCOIN® Line

Coin Line/SMARTCOIN® Line is similar to those payphone lines used, in many cases, by AT&T Payphone Operations. There’s no need for reprogramming because we handle line rates, area code changes, and new prefix additions for you. When you order Coin Line/SMARTCOIN® Line, your customers get:

• International Direct Distance Dialing
• Blocking of 900/976 calls
• Coin Supervision
• Coin-release attempt
• Call-rating capability
• Quotes

Charge-A-Call Line

This line is for locations like a doctor’s waiting room, a convention center, or a site with a high incidence of coin vandalism. It is designed for coinless sets, allowing collect, calling card and billed-to-third party calls to go through. Direct Distance Dialing calls (DDD, 1+ sent-paid) are blocked by our network.
 

Inmate Line

This line, designed for inmate facilities, provides limited call-blocking capability. All Direct Distance Dialing (DDD), 0-, and free access calls are blocked by our network. Only 0+ (intraLATA) calls are routed through our operator.
 

PSP Multi-Region User Guide

East Payphone Services Provider (PSP) Request Form

Direct Payment Application

COPT Indemnification Agreement

Federal Universal Service Fund (FUSF) Exemption Certificate

AT&T 13-State Wholesale Transfer of Telephone Service Form

Letter of Authorization (LOA)

Blanket Letter of Authorization

Limited Blanket Agency Agreement

PSP Notices and Reports

• Statement of Accuracy
• Coin Service Center Location Change
• PCC Rate Change 2004
• Interim Period Compensation Notice
• PCC Alternative Agreement Notice
• Midwest Reference Rater Notification Letter
• AT&T-Midwest and AT&T-East Repair Number Change
• Notice of Changed URL
• Illinois 630-331 Overlay Notification
• FUSF Notification for 9-State
• FUSF Notification for 13-State
• California 714-657 Overlay Notification
• Notice of IL Payphone Rate Increase
• FUSF Reduction for 13-State
• FUSF Reduction for 9-State
• Notice of IN Payphone Rate Changes
• Notice of CA PSP Enforcement Surcharge Elimination
• CA PSP Enforcement Surcharge Elimination Update
• PSP Notification-CA-747Overlay
• Welcome Home Michigan Promotion
• IL 9-1-1 Surcharge Elimination
• 760 Area Code Overlay in CA
• 203 Area Code Overlay in CT
• 860 Area Code Overlay in CT
• 715 Area Code Overlay in WI
• 312 and 773 Area Code Overlay in IL
• 256 Area Code Overlay in AL
• 918 Area Code Overlay in OK
• 919 Overlay in North Carolina
• 408 Area Code Overlay in CA
• Access Recovery Charge
• Nevada TDD Surcharge Increase
• Nonrecurring Charge Increases
• PSP Notification - Contact List
• Change in Billing Inquiry Process
• Update to PSP Contact List
• Payphone Notice of Change - Tracking Numbers 4-9-2013
• Texas 512/737 Area Code Overlay Information
• Change in Contact Phone Number for Billing Disputes
• KY 270 Second Customer Notification
• SmartLine SE Region Withdrawal Notification
• Texas PSP Notice

Payphone Service Provider Compensation Report Request

OSTQ

OSTQ Instructions

OSTQ Line Number Supplement

NPA Matrix (SW, MW, W)

Southeast - Payphone Service Provider Handbook

Southeast - Payphone Store User Guide

Southeast Region Payphone Service Provider

Assumption RF3916a

Credit Application

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M5216, M5316

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M518-1

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M518-2

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M518-3

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M522-1

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M522-2

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M536-1

Letter Of Agency RF3973

PSPSC Master Log File RF3638

Release RF3916b

Service Request

Surety Bond

VOIP/TIPToP

Overview

TIPToP is a federally (FCC) tariffed product.  This document is offered to provide an overview of TIPToP Service to potential customers.  Potential customers should also read the FCC tariffs for TIPToP for details on the terms, conditions and pricing for TIPToP service.   Should information in this document differ from information in the TIPToP Tariff the TIPToP Tariff will control.
 

The TIPToP name stands for True Internet Protocol To Public Switched Telephone Network, (or True IP To PSTN).  TIPToP is a new service specifically designed to offer an efficient voice traffic interface between the Public Switched Telephone Network (PSTN) and IP-enabled voice information service (IP-VIS) providers.   TIPToP is for IP enabled voice information service (IP-VIS) Traffic only. 
 

The TIPToP product structure has a One-Way Port Interface that provides connectivity from the IP-VIS provider to the PSTN, as well as a Two-Way Port Interface that provides connectivity from the PSTN to the IP-VIS provider and connectivity between the IP-VIS provider and IXC bound traffic.  
 

One-Way Port Interfaces have a rate structure that provides a Flat Monthly Recurring Rate for the One-Way Port Interface and a Usage rate based on terminating Minutes of Use (MOU) in the LATA in which the calls terminate. In addition to the flat rate monthly charges, all traffic is billed either the Single On-Net Usage Rate for calls terminating to AT&T Company end users, or the Single Off Net Usage rate for calls to non-AT&T Company end users as long as the non-AT&T Company end user is subtended by an AT&T Access Tandem.   For calls using TIPToP to non-AT&T Company end users AT&T pays any compensation due to the third party company (non-AT&T Company) that receives the TIPToP customer’s calls.  (Non-AT&T companies may be CLECs, ILECs, Wireless or other third party providers subtending AT&T Access Tandems).  The TIPToP customer pays the Off-net TIPToP rate to AT&T.  The TIPToP customer does not need individual trunking arrangements, nor does the TIPToP customer need to manage individual business arrangements, with third parties that connect to the TIPToP customer through the AT&T Access Tandems.  The TIPToP customer simply connects to AT&T with the TIPToP Port Interface and pays AT&T the Off-Net Usage Rate for calls that travel to these third parties. 
 

Two-Way Port Interfaces have a rate structure that provides a Flat Monthly Recurring Rate for the Two-Way Port Interface.  Usage charges are not billed by AT&T to the TIPToP customer for permitted call types using the Two-Way Port Interface and AT&T does not pay compensation to the TIPToP customer for calls sent to the TIPToP customer’s IP-VIS Users on a TIPToP Port Interface.    The Two-Way Port Interface permits the TIPToP customer’s IP-VIS Users to receive calls from AT&T Company  and non-AT&T Company end users subtended by AT&T Company Access Tandems.   Two-Way Port interfaces also permit IP-VIS Users to originate IXC bound 1 plus traffic as well as 8XX Toll Free Traffic.  TIPToP customers must use telephone numbers with Two Way Port Interfaces that conform to the North American Dialing Plan and must place telephone numbers in the Local Exchange Routing Guide (LERG) to correctly route to the appropriate Tandem. 
 

One-Way Port Interfaces and Two-Way Port Interfaces provide a bandwidth equivalent of one DS 0 per Port Interface.  For one simple monthly recurring charge per port interface, One-Way Port Interfaces and Two-Way Port Interfaces to the AT&T Access Tandems include: trunk port functionality, facilities from the TIPToP Customer location in the LATA to the AT&T Access Tandems, SS7 transport, Signal Transfer Point (STP) Access, and STP Port,  TIPToP requires a minimum of 6 port interfaces to be purchased on any one facility to an AT&T Access Tandem. 
 

TIPToP is currently available in 13 AT&T States and is purchased on a LATA by LATA basis.
 

IP-VIS providers are responsible for carrying traffic to the LATA and then handing traffic to the TIPToP One Way Port Interfaces in that LATA to terminate calls within the LATA.  
 

IP-VIS providers may also receive traffic in the LATA at a Two-Way Port Interface for their IP-VIS Users.  For traffic sent on a Two Way Port Interface to the IP-VIS Users, the IP-VIS provider is responsible for carrying the traffic from the Two Way Port Interface to their IP-VIS Users.
 

Non-IP-VIS traffic is not permitted on TIPToP.  However, in the event Non-IP-VIS traffic is sent (due to, for example, translation errors or other causes) AT&T will bill a Non-IP-VIS MOU rate for these minutes and will continue to bill in this manner until the Non-IP-VIS traffic is removed.  Customer’s are given notice of Non-IP-VIS traffic on their bill and have up to 60 days to remove such traffic.
 

TIPToP Service requires customers to send accurate CPN with each call.  Calls without CPN, or with inaccurate CPN (for example, calls with a charge number in place of CPN, calls with an altered CPN, calls with CPN that is not a working dialable number, calls with CPN that does not reach the IP-VIS user when dialed, etc.) will be classified as Non-IP-VIS calls and rated at the Non-IP-VIS rate. 
 

Other calls that are determined to be Non-IP-VIS calls will also be rated at the Non-IP-VIS rate. 
 

Once a TIPToP Customer decides to purchase TIPToP service in a LATA the TIPToP customer is required to purchase One Way Port Interfaces to every Tandem in that LATA.   TIPToP Customers are also required to purchase Two-Way Port Interfaces for any IP-VIS Users served by phone numbers in that LATA, and for any other NPA-NXXs, or Phone Numbers the TIPToP Customer has in that LATA.  Two-Way Port Interfaces are only required to those Tandems in the LATA that serve the local calling scope of the phone numbers used by the TIPToP Customers in that LATA. 
 

When TIPToP service is used in a LATA the TIPToP customer is required to use TIPToP service for all traffic between its IP-VIS Users and AT&T and non-AT&T end users in that LATA. (For calls to non-AT&T end users this requirement only applies to those non-AT&T end users subtended by AT&T Access Tandems).  
 

TIPToP customers may use other services for their IP traffic in LATAs in which they have not purchased TIPToP. 
 

For customers using TIPToP Services other terms and conditions apply.  Please consult the TIPToP FCC tariffs for additional details. 
 

For additional information or questions please consult your wholesale account manager. 
 

For customers that do not have a wholesale account manager, please contact Bill Wright at 415-542-0920.

TIPToP Messaging Application (MW)
 

Ameritech Operating Companies (Ameritech) is tariffing a new Messaging Application Service.
 

Ameritech will introduce TIPToP Messaging Application in Section 25 of the F.C.C. Tariff No.2.
 

DESCRIPTION

The TIPToP Messaging Application is a new optional service available to TIPToP Customers. This service will permit TIPToP Customers to receive messages that ride the network provided in conjunction with TIPToP’s Two-Way Port Interfaces.
 

The TIPToP customer will be required to purchase a Two-Way Port Interface, or have an existing Two -Way Port Interface that serves the telephone number of the intended recipient of the message. The TIPToP customer will use point codes in conjunction with the applicable TIPToP Two-Way Port Interface to receive these signals.
 

The TIPToP Messaging Application service is on a per point code per LATA basis.
 

General description of the service and the requirements necessary to make this service work.

Additional Product Requirement:

• Message Waiting – Alternate Network Delivery (RAMW-AND) product (Retail’s)

Ordering Process:

TIPToP Messaging Application is a tariffed service. It is ordered through the Account Manager. When an IP-VIS Provider orders the TIPToP Messaging Application, the Account Manager will email the completed TIPToP Messaging Application form to the ASC.

DESCRIPTION

Outbound Messaging Application has the ability to send the Message Waiting Indicator signal it receives from the Remote Activation of Message Waiting – Alternate Network Delivery (RAMW-AND) product (Retail’s) through the Telephone Company’s SS7 Network to the Outbound Messaging Application customer. Customers of Outbound Messaging Application must arrange for signals to be sent from a designated messaging service (voice mail provider) that subscribes to the RAMW-AND product. The Outbound Messaging Application customers must provide their point code(s) in conjunction with their existing SS7 Links or purchase SS7 STP access for the routing of these signals.

Outbound Messaging Application is provided on a per point code, per LATA basis and cannot be used with SS7 Gateway Products.   Outbound Messaging Application is available in AT&T Midwest Region 5-State, AT&T Southwest Region 5-State, and AT&T 2-State through the following Federal Access Tariffs:

AT&T Midwest Region 5-State’s Tariff FCC No. 2, Section 6

AT&T Southwest Region 5-State’s Tariff FCC No. 73, Section 23

AT&T 2-State’s Tariff FCC No. 1, Section 6.

Additional Product Requirements:
 

1. Message Waiting – Alternate Network Delivery (RAMW-AND) product (Retail’s)
2. Have existing SS7 Links or purchase SS7 STP access.

Ordering Process:
 

Customers must order the tariffed SS7 Outbound Messaging Application via their Account Manager. The Account Manager will work with the customer to complete a "TIPTop Message Waiting or SS7 Outbound Messaging" form. The Account Manager will then send the completed form to the ASC via E-mail.

This document shall apply to the following AT&T ILECs:   Southwestern Bell Telephone, L.Pl, d/b/a AT&T Arkansas, AT&T Kansas, AT&T Missouri, AT&T Oklahoma, and AT&T Texas, who shall be collectively referred to as “AT&T Southwest Region 5-State” for purposes of this document; Nevada Bell Telephone Company, d/b/a AT&T Nevada; Pacific Bell Telephone Company, d/b/a AT&T California, who shall be collectively referred to as “AT&T 2-State” for the purposes of this document; Illinois Bell Telephone Company, d/b/a AT&T Illinois; Indiana Bell Telephone Company, Incorporated, d/b/a AT&T Indiana; Michigan Bell Telephone Company, d/b/a AT&T Michigan; The Ohio Bell Telephone Company, d/b/a AT&T Ohio; and Wisconsin Bell, Inc. d/b/a AT&T Wisconsin, who shall be collectively referred to as “AT&T Midwest Region 5-State” for the purposes of this document.

Become a TIPtoP Provider

• TIPTop Message Waiting or SS7 Outbound Messaging Form
• IP-VIS New Customer Packet
• IP-VIS Customer Profile
• IP-VIS CUSTOMER PROVIDED FACTORS REPORT
• Customer Service Questionnaire

How to Order

TIPToP customers may also purchase an optional service called TIPToP Ordering and Management Service (OMS). OMS offers Access Service Request (ASR) and service order writing services on behalf of the customer. Included in this service is Help Desk support and coordination support related to ordering processes and other ordering details. Please contact your Account Manager for more information.

• CAFE Getting Started Training
• Registered Customers Entry - Access Ordering
• Ordering Directory Listings
  • For questions on AT&T Yellow & White Pages contact TC Listing Hotline @ (248) 483-4388 or email TCListing.Link@att.com
• CAFE
  • AT&T Common Tool for Space
    
  • 12-State Directory Listing Requests
  • SE - Directory Listing Requests
  • Alphabetization
  • CLEC Directory Matters Reference Guide (DMRG) for Caption & Indented Listings
  • CLEC Directory Matters Reference Guide Non-Caption Listings
  • 13-State batch Hot Cut Training
  • SE - Centrex® Ordering
  • SE - ISDN PRI-BRI Ordering
  • SE - Resale Complex Ordering
  • SE - UNE Loops Ordering
  • Unbundled Network Elements UNEs
  • CLEC Manual Forms Training
  • Manual Ordering FAQ
  • Manual Ordering Guidelines
• External User ID Requests
• Dedicated Line EBTA

Structure Access

US High Cost Dial Codes