AT&T Virtual Private Network
Support for your AVPN Service
Customer and site readiness
Orders
We keep your order status history for 150 days after the order completes or you cancel it.
Please note: Some features may not be available for international customers. (Reach out to your account manager with any questions.)
How to view order status and details
Order status overview
Submit an order status inquiry
How to order an AT&T Dynamic Exchange Connection to the Cloud for AT&T VPN service
Online Ordering AT&T VPN Service (Transport)
How to Make Changes to AVPN Port Level Class of Service
How to Make Changes to AT&T Virtual Private Network Port Speeds
Billing & maintenance
View bill
Compare multiple bills
Set up email invoice delivery
Dispute a charge
Modify a billing template
Add billing to a user profile
Pay your invoice
Check payment history
Understand partial-month charges and credits
Set up paperless billing
View and download a DNS Security Threat Intelligence report
Converged billing
Account management
Please note: Some account management features are available for domestic US customers only. (Reach out to your account manager with any questions.)
Bandwidth alert thresholds & notifications for AT&T VPN service circuits (Transport & Managed)
Change IP data for AT&T VPN service (Transport)
Change port and VLAN speed for AT&T VPN service (Transport)
Add a location and circuit to AT&T VPN service (Transport)
Change class of service (CoS) Profile for AT&T VPN service (Transport)
Troubleshoot & Repair
Business Center
Create a support ticket
Check ticket status and add updates
Express Ticketing
Create a ticket and report an issue without logging in
View and manage tickets
Go to Express Ticketing
Tools and resources
Using the Enterprise Virtual Assistant
Contact Us
We're here to help. If you need assistance, contact us