Become a Provider

Credit Application

Credit and Collections Policy

Inter-Exchange Carrier New Customer Packet
 

Business Office Carrier List Information

Customer Service Questionnaire

Inter-Exchange Carrier Application
Streamlined Carrier Application

PIU (Percent Interstate Usage) Request Form Yr 2020

Sample DRC Request Letter

If you are an IXC and plan to conduct business in the AT&T Midwestern region (Illinois, Indiana, Michigan, Ohio and Wisconsin), review the 7 Steps to Become A Carrier and complete CONTACT US form as described in Step 2.

California and Nevada
Additional notes and information to supplement the Negotiations Process. 

Negotiations of ICA
Carriers requiring an interconnection agreement begin the process on the CLEC site by submitting a request for negotiations. 

WSP Profile

WSP Profile Instructions

Southwest States
Handbook for AR, MO, OK, KS, TX, see above Negotiations Process. 

Payphone Service Provider (PSP) Customer Guide
Under Voice Services, please select Payphone. This guidebook includes information for all states except Connecticut. 

21 State CAFE Access Form Current

ESP CARE
Under Online Resources, select ESP CARE. Now you can administer PIC selections using your Internet browser. Enhanced Subscription Process Customer Account Record Exchange II (ESP CARE II) is a Java-based system that gives you round-the-clock web access to PIC Change and Online Inquiry services. 

EBTA
Under Online Resources, select EBTA. EB/TA gives you an electronic connection to AT&T to streamline the trouble administration process and minimize the number of manual telephone calls you have to make to the Work Centers. You'll get to the heart of the problem quickly. Plus, you'll get frequent status reports to improve your communication with your customers. 

CAFE' - Overview, Demo, Forms, and System Requirements
You can now obtain up-to-the-minute information on the status of service orders, retrieve your ASR Confirmation (FOC), and Design Layout Report (DLR) via the web. In addition, you can validate CFA and SONET systems to ensure the system is valid and the channel is spare prior to submitting your ASR. Various other pre-ordering applications are available.

NVAT/ACTS
Under Ordering, select Network Verification Acceptance Testing (NVAT) / Automated Completion Transmittal (ACTS). The NVAT/ACTS procedures have proven to reduce delayed orders. Historical data from major customers utilizing this process indicate a decline of Customer Not Ready (CNR) delays when the process was introduced for DS1 and DDS respectively. Overall CNRs (Customer Not Ready) for the customers with NVAT/ACTS range lower compared to the non-NVAT/ACTS customers.

Access to OSS, Application, and Tools - User Guide
Operations support systems, applications, and tools a service provider can use to conduct business with AT&T 21-State. The Document contains instructions for gaining access and support. 

Federal Excise Tax Exemption Form
Document Library page. 

Certificate of Tax Exemption
Both this and the Federal Certification Form above is required. 

See also Access Ordering Online for an overview and how to become an access ordering registered customer. 
 

Process is shown for IXC, but applies to Wireless and IP-VIS as well. 
 

Step 1: Access Service Request (ASR)
Preparing an accurate ASR ensures that the correct service is installed, changed or disconnected. It also ensures that due dates are met and accurate bills are rendered. 
 

Step 2: Inter-Exchange Carrier Service Center (ICSC)
The AT&T Access Service Center (ASC) reviews your ASR for accuracy and issues a work order to the appropriate engineering, installation, and billing work groups.
 

Step 3: Firm Order Confirmation (FOC)
The ASC will send you a Firm Order Confirmation (FOC), generally within one to seven days after receiving your ASR. The FOC includes information such as order number, circuit identification number, critical provisioning dates, and the name and phone number of your AT&T ASC representative. 
 

Step 4: Design Layout Request (DLR)
The engineering group can provide you with a Design Layout Report (DLR) upon request, which details the design of the circuit. 
 

Step 5: Installation
Installation intervals vary based on the type of service ordered and the facilities available. Contact your AT&T account manager for information on specific intervals by type of service. 
 

Step 6: Carrier Access Billing System (CABS)
Once the work is completed by the installation forces, the work order is forwarded to the Carrier Access Billing System (CABS), which sends you a Customer Bill and a Customer Service Record (CSR) each month. CABS also documents any changes in service that may have occurred since the previous bill and CSR were issued. 
 

Step 7: Bill Customer Service Record (Bill CSR)
Monthly Customer Bills are rendered through CABS. Bills can contain one-time charges (billed from the previous month), monthly charges (billed in advance) and usage charges (billed from the previous month for switched access services only). 
 

One Special Access bill is rendered:

• Per Access Customer Termination Location (ACTL) or POP
• Per carrier
• Per state

One Switched Access bill is rendered:

• Per LATA
• Per carrier
• Per service type
• Per state

In addition to receiving a bill for access services each month, you will also receive a Customer Service Record (CSR) with a listing of your circuits and the cost for each billable item of service or equipment. 
 

Step 8: Ordering Billing Forum
The Ordering and Billing Forum (OBF) is a national forum where customers and providers can discuss various service-related issues and solutions. It is sponsored by a group called the Alliance for Telecommunication Industry Solutions (ATIS). The OBF is just one of the ways that AT&T keeps in touch with customer concerns and issues relating to access services. 

What is it?

Clarification/Notification on Request (C/NR) provides notification to the customer of conditions that may jeopardize the status of an ASR through AT&T's ordering system. 
 

Benefits

Customer registration is not required. 

All Access customers that submit ASRs are included in the C/NR process. 

Clarification will be returned via the same transition mode as the ASR was generated. 
 

Notification

• The types of notices sent are as follows:
  • Error Notification - A C/NR will be sent when error(s) are uncovered that require an ASR supplement to be issued by the customer before AT&T can continue processing the request.
  • Reminder Notifications - A C/NR will be sent as a reminder that a supplement or a call has not been received to correct the ASR.
  • Status of C/NR - A clear C/NR will be sent when AT&T is satisfied that the errors affecting the ASR processing have been addressed and the C/NR is closed. 
  • Cancellation Notification - A C/NR will be sent when the request is cancelled by AT&T.
  • Informational Notification - An informational C/NR will be sent when AT&T has some particular information they would like to convey to the customer in a free flow text format.

Guidelines

The industry C/NR documentation in section 10 of the Access Service Ordering Guidelines (ASOG) defines the ASR field usage and process and can be located on the ATIS website: http://www.atis.org/