Highlights
Immediate, dedicated support and rapid response keep outages to a minimum
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Challenges
Many ERC clients do not have fulltime IT / telecommunications support at each property. ERC wanted to give its clients the tools to manage their internet and telephone connections to promote maximum guest satisfaction.
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Results
ERC support teams can now connect quickly with a specialist, who can help with an outage or other problems ERC clients have. Quick response and resolution times have led to saved time and money.
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Solution
Enhanced Transport Service (ETS) from AT&T Business offers proactive alarm monitoring to keep outages to a minimum. It also supports prompt support and responsive solutions to manage any network interruptions.
AT&T Solutions
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About
Giving clients the network technical support to succeed
About Eric Ryan Corporation
The Eric Ryan Corporation (ERC) has become one of the nation’s largest full service, B2B utility and telecommunications management and consulting firms. The company regularly wins more than 80% of the requests for proposal (RFPs) on which it bids.
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This survey is conducted by an independent company ForeSee for AT&T.